Director of Operations

Overview

We are currently seeking a Director of Operations at the Homewood Suites by Hilton - Keystone at the Crossing location. The Director of Operations will provide operational, accounting, administration and human resource assistance to Department Leaders.

• Conduct operational and brand standard training.
• Conduct employee onboarding.
• Adhere to all Hilton and General Hotels Corp, policies, procedures, and regulations.
• Participate in the manager on duty program—Covering MOD shifts as Needed.
• Ability to assist with food and beverage and housekeeping duties as needed in order to ensure guest satisfaction.
• Review guest ledger, AR ledger, and deposit ledger to ensure all items are cleared in a timely manner.
• Assist with hotel accounting and payroll.
• Prepare and submit month end reporting based on the timeline set by the management company.
• Manage all accounts receivable accounts, including setting up new accounts, sending invoices, posting payments, and making collection calls.
• Filing all HR and Accounting Files. (physical and digital)
• Work with the sales department to bill groups accounts accurately and timely.
• Respond to all guest billing enquiries in a timely manner.
• Performing administration duties for the Homewood Suites Keystone at the Crossing: answering Phones, replying to emails professionally and timely, effectively communicating with all department and team members.
• Completing special projects
• Order office stationery and supplies
• Maintain a filing system for data on customers and external partners
• Distribute incoming and outgoing mail

• Ability to learn a variety of different hotel property management systems.
• Must respond quickly to guest as well as internal requests and follow up to ensure satisfaction.
• Must maintain a high degree of confidentiality
• Solid knowledge of office procedures
• Experience with office management software MS Office (MS Excel and MS Word, specifically)
• Strong organization skills with a problem-solving attitude
• Excellent written and verbal communication skills
• Attention to detail

• Medical, Dental, and Vision Insurance Options
• Company Paid Life Insurance
• Company Paid Telemedicine
• Supplemental Life Insurance
• 401(k) with company match
• Earned Wage Access (“on demand pay”) through Pay Activ
• Hotel Room Discounts
• Company Paid Employee Assistance Program
• Perks through Benefit Hub
• Generous Time Off Package

Our hotel is managed by General Hotels Corporation. General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within.

General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.