Senior On-site Workplace Lead

Location

NYC - 540 Madison Avenue (Indy)

Full time

On‑site

All Departments

Industrious is the largest premium workplace‑as‑a‑service provider and home to the highest‑rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting.

As teammates, we encourage new ideas and toast every win. We’re excited about having a meaningful impact on people’s workplace experience.

Great days also start when everyone can be their authentic self ersity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team.

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Our Managed by Industrious brand delivers our award‑winning service and operational excellence to major enterprise clients in their dedicated, large‑scale spaces. We create world‑class work environments through seamless operations and exceptional hospitality.

As the Workplace Experience Manager, you will be much more than an office administrator—you are the dedicated, trusted on‑site operations and hospitality leader for a single, major client. This is a highly visible, hands‑on role where you’ll own the full employee experience for one of our larger clients. You’ll serve as the connective tissue between the physical workplace, the client’s culture, and the people who bring it to life every day.

As one of the first roles of its kind for our brand, this position calls for someone who can blend creativity, operational excellence, and empathy — building a workplace experience our clients can trust and their teams will love.

Unlike our multi‑tenant spaces, this role requires a deep, singular focus on one organization’s unique needs, brand standards, and elevated expectations. You will be responsible for driving the momentum of the workplace, orchestrating every detail from the quality of the coffee to the success of large‑scale events. You are the operational expert and concierge who ensures a flawless, inspiring environment where every day is a great day r core mission is to manage all logistics, elevate the client’s brand through impeccable service, and foster a professional environment where their team can thrive.

To achieve this mission you’ll need to be flexible and comfortable with ambiguity as we shape this new product line for Industrious, in partnership with the client.

• Be the face of hospitality and the first point of contact for all employees and guests.
• Provide Admin/Concierge services, including guest registration, new employee onboarding (access, keys, space familiarization), and managing mail/courier services.
• Coordinate “surprise & delight” moments and team‑building activations.

• Manage all facility operations to ensure a flawless environment.
• Oversee key vendors (e.g., maintenance, supplies, shredding).
• Proactively manage inventory, ordering, and stocking of all essential office, conference room, and cafe supplies, ensuring budgets are met.

• Execute a detailed, daily Food & Beverage (F&B) program, including ordering all groceries, managing daily snack/drink offerings, and elevated weekly lunch services.
• Plan and execute weekly happy hours and 2‑3 large‑scale team events (e.g., social mixers, holiday parties) each month.
• Coordinate monthly employee engagement activations (e.g., volunteering, activity stations).

• 4+ years of operations, hospitality, or experience management in a premium environment (e.g., luxury hotel, high‑end corporate office,…