Overnight valet Attendant - Crowne Plaza Union Station Indianapolis

At Towne Park, it’s more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact.

When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do. Towne Park is a place where you can make a difference and create smiles every day.

Compensation:
The hourly base pay range for this position is $9–$10 per hour plus $5 per hour in shift differential (12a–6a) plus $5–$10 per hour in tips.

Work Schedule:

The work schedule for this position is 11p–7a.

• Accident insurance
• Critical illness insurance
• Hospital indemnity insurance
• Telemedicine benefits
• 401(k) retirement savings plan
• Eligibility requirements depend on job classification, length of employment and number of hours worked; seasonal and temporary roles are not eligible for these benefits.

• Maintain a pleasant, friendly and professional demeanor with all guests, co‑workers, and clients.
• Greet guests within five feet with a professional and friendly demeanor, using their last names and a salutation of the day.
• Practice proper Phone etiquette and post up in designated areas when not completing tasks.
• Parks and retrieves vehicles while driving slowly and cautiously; assists guests with bell services and luggage storage as needed; opens all vehicle and hotel doors for guests.
• Assists guests with directions, taxis, reservations and other inquiries; provides information about outlets, meeting rooms, amenities of the facility and main attractions in the area; delivers messages, items and/or guest amenities as requested.
• Shuttles guests to appropriate places that are approved by the location.
• Explains parking rates and retrieval procedures to guests upon arrival; issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys.
• Completes and maintains all ticket information (key tag, guest folio, vehicle location, damage survey and claim check receipt); records location on all key tags after parking; calculates and collects revenue for vehicles when needed.

• Education:
  
  High school diploma or general education degree (GED).
• Licensure:
  Must hold a valid driver’s license for the state of employment.
• Work Experience:
  
  One (1) month related experience and/or training or an equivalent combination of education and experience.
• Knowledge:
  Principles and processes for providing customer and personal services.
• Skills:
  
  Read and write standard English; comprehend simple instructions, short correspondence and memos; write simple correspondence; present information in one‑on‑one and small group situations; perform basic arithmetic with American money; understand 24‑hour and military time; understand rates applicable to time passed; operate a manual transmission (highly desirable); perform parallel parking.

• Regularly required to talk or hear.
• Frequently required to sit or stand for extended periods; may be required to run, walk, handle objects, reach, climb stairs, balance, stoop, kneel, crouch or crawl.
• Specific vision abilities: close vision, distance vision, color vision, peripheral vision, depth perception, ability to adjust focus.
• Lifting requirements: up to 100 pounds of force occasionally, up to 50 pounds of force frequently, up to 20 pounds of force constantly.
• Work performed outdoors for extended periods, subject to extreme heat and cold weather; protection from weather conditions may be provided.
• Travel: up to 5% may be required.

Towne is an affirmative action, equal opportunity and E‑Verify participating employer, and encourages applications from all qualified individuals, including those with disabilities and veterans. Towne will consider for employment qualified applicants with arrest and conviction records. Towne complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation, please contact our Human Resources Support Center at  or (844) 869‑6375.

Towne complies with applicable privacy laws by providing a notice to describe the categories of personal information collected, the purposes for which such information may be collected and used, the company’s record retention practices, and rights you may have under the CCPA.