Hotel Valet Attendant - Marriott Place Indianapolis

SUMMARY

The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. This includes parking and retrieving guest vehicles promptly and safely, and assisting guests with luggage, including delivery and pick‑up during arrival and departure.

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

• Maintain a pleasant, friendly and professional demeanor with all guests, co‑workers, and clients, acknowledging and greeting guests within five feet, and using guests’ last names during interactions.
• Use the salutation of the day and welcome guests to the location, practice proper Towne Park phone etiquette, and post up in designated areas when not completing tasks.
• Park and retrieve vehicles while driving slowly and cautiously, assist guests with bell services and luggage storage as needed, and open all vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations and other inquiries; provide information about outlets, meeting rooms, facility amenities, and main attractions in the area; deliver messages or items requested by guests.
• Shuttle guests to approved locations, explain parking rates and retrieval procedures, issue claim checks after receiving vehicle keys, and collect claim checks from all guests prior to issuing keys.
• Maintain ticket information including key tag, guest folio, vehicle location, damage survey and claim check receipt; record location on all key tags after parking; calculate and collect revenue for vehicles when needed.
• Allocate all responsibilities so that the total amount of time for all functions of the job is 100%.

• Education: High school diploma or general education degree (GED).
• Licensure / Certification: Must hold a valid driver’s license for the state of employment.
• Experience: One (1) month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge: Principles and processes for providing customer and personal services.
• Skills:
  • Read and write standard English language; read and comprehend simple instructions, short correspondence and memos; write simple correspondence.
  • Effectively present information one‑on‑one and in small group situations to guests, clients and other employees.
  • Add and subtract three‑digit numbers, and multiply and divide with tens and hundreds; use units of American money.
  • Understand 24‑hour and military time systems; understand rates applicable to time passed.
  • Operate a manual transmission; perform parallel parking.

$9–$11 per hour plus $5–$10 per hour in tips.

Work schedule may include AM/PM shift times.

Employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees may also enroll in the company’s 401(k) retirement savings plan. Eligibility depends on job classification, length of employment, and hours worked. Benefits are subject to change and may be governed by specific plan or program terms. Seasonal and temporary roles are not eligible for these benefits.

The position requires speaking or hearing regularly, sitting or standing for extended periods, and occasionally running, walking, or handling objects. Employees must reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. Vision requirements include close, distance, color, peripheral, and depth perception. Lifting may involve up to 100 pounds occasionally, 50 pounds frequently, or 20 pounds constantly. The majority of work occurs outdoors, exposing employees to extreme heat and cold.

Travel up to 5% may be required.

Towne is an affirmative action, equal opportunity, and E‑Verify participating employer. Applications are encouraged from all qualified individuals, including those with disabilities and veterans. Towne complies with federal and state disability laws and provides reasonable accommodations. Contact the Human Resources Support Center at  or (844) 869‑6375 for accommodations.