Front Desk Supervisor - Conrad Indianapolis

Conrad Indianapolis is looking for a Front Desk Supervisor to join the Front Office Team! This is an amazing opportunity to grow your career in a Fortune 500 company within a sophisticated luxury brand. Our 23‑story tower has 247 guest rooms, 15,000 square feet of flexible meeting space, and two food and beverage outlets:
The Capital Grille and The Lounge, plus in‑room dining. We are home to the city’s only hotel spa and are connected via skywalk to The Arts Garden and the Indiana Convention Center, giving teams and guests seamless access across downtown Indianapolis.

• Supervise front office team: lead team members in performing all front office procedures, ensuring smooth check‑ins, check‑outs, and guest service delivery.
• Lead day‑to‑day team operations: create team schedules, assign tasks, lead pre‑shift meetings, and provide training, guidance, and in‑the‑moment feedback.
• Lead guest issue resolution: respond to guest inquiries and concerns directly while supporting team members in handling complex or escalated issues.
• Manage lobby flow: monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency.

At Hilton, our Core Values define what it takes to succeed and guide the qualities we look for in every team member: a passion for spreading the light and warmth of hospitality, acting with integrity and always doing the right thing, inspiring others through leadership, believing that teamwork drives the best outcomes, a sense of ownership and accountability, and a focus on the now, bringing urgency and discipline to every moment.

• Incredible travel perks – enjoy up to 110 nights of deeply discounted travel, with room rates as low as $40/night at our world‑class hotels through the Go Hilton travel program.
• Own a piece of Hilton – invest in Hilton shares at a 15% discount through the employee stock purchase program (ESPP).
• Paid parental leave – family matters. We offer paid leave for eligible team members, including partners and adoptive parents.
• Personalized caregiving support – access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones.
• Crisis concierge – a single, compassionate point of contact for both practical support and emotional care during times of loss.
• Mental health resources – free counseling and support through our best‑in‑class Employee Assistance Program (EAP).
• Generous paid time off (PTO) – recharge, relax, and take time for what matters most.
• Health and welfare benefits – various health plans, including checkups, dental cleanings, and new glasses.
• Financial security for your future – retirement plans that help you save for what’s next.
• Benefits availability may vary depending on team member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.