Guest Service Agent - Embassy Suites Indianapolis

Exceptional Hospitality Starts with You. Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Service Agent, you’re not just ensuring a seamless check‑in and check‑out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

• Deliver a warm welcome: greet guests upon arrival and complete the check‑in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Support efficient check‑out: process guest departures by verifying charges, handling payments, issuing receipts, and using the point‑of‑sale system accurately.
• Provide hotel and local knowledge: demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
• Promote hotel services: use up‑selling techniques to recommend hotel amenities and maximize room and service revenue.
• Delight our guests: respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications.

• A passion for spreading hospitality, acting with integrity, and inspiring others through leadership.
• Strong teamwork skills and a sense of ownership and accountability.
• Focus on the present moment, demonstrating urgency and discipline.
• Excellent communication, problem‑solving, and customer‑service skills.

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world‑class hotels.
• Employee stock purchase program (ESPP) – invest in Hilton shares at a 15% discount.
• Paid parental leave for eligible members, including partners and adoptive parents.
• Personalized caregiving support and crisis concierge services.
• Mental health resources through the Employee Assistance Program.
• Generous paid time off (PTO) and health & welfare benefits.
• Retirement plans for future financial security.
• Benefits availability may vary depending on location and terms of employment.