Experience Coordinator

We are seeking an energetic, guest-focused leader to join our team as an Experience Coordinator
. In this role, you will help create memorable experiences for guests while supporting the growth and success of multiple commercial operations across the attraction.

You’ll play a key role in overseeing guest-facing programs, including Retail, Food & Beverage, Photography, VIP Experiences, Premium Experiences, and other revenue-generating initiatives. This is an exciting opportunity for someone who enjoys improving operations, developing new guest offerings, leading teams, and making a meaningful impact in a fast-paced environment.

The ideal candidate is adaptable, hands-on, and passionate about delivering exceptional guest experiences while supporting business growth.

• Coordinate daily operations across Retail, Food & Beverage, Photography, VIP Experiences, and Premium Experience programs.
• Develop and implement new VIP and premium guest experiences.
• Create innovative upsell opportunities that enhance the guest journey and drive revenue.
• Support and manage relationships with Food & Beverage partners.
• Assist with retail merchandising, promotions, and guest engagement initiatives.
• Monitor operational and revenue performance, identifying opportunities for growth and improvement.
• Lead, coach, and support team members to deliver outstanding customer service.
• Partner with leadership to execute business objectives and improve overall guest satisfaction.
• Maintain a visible presence on the floor and assist across multiple operational areas as needed.

• Positive, professional, and guest-focused attitude.
• Strong communication, organization, and problem-solving abilities.
• Ability to lead, motivate, and develop team members.
• Strong business acumen and commercial awareness.
• Comfortable working in a fast-paced, ever-changing environment.
• Hands-on approach with a commitment to accountability and service excellence.
• Flexibility to support multiple departments and operational needs.

• Leadership or supervisory experience within attractions, hospitality, tourism, entertainment, retail, food & beverage, or related industries.
• Experience managing customer-facing operations.
• Experience developing or launching guest programs, events, or services.
• Understanding of revenue generation, guest satisfaction, and operational performance.
• Proven ability to coach and develop teams in a service-oriented environment.

• Leadership and career development opportunities
• Collaborative and supportive team culture
• Opportunity to create and enhance unique guest experiences
• Dynamic and fast-paced work environment
• Career growth opportunities as the business continues to expand