Lead Artist Concierge, Part-Time

Description

The Lead Artist Concierge is responsible for professional, efficient, and confidential service to guest artists and their teams while at Allied Solutions Center for the Performing Arts. The Lead Artist Concierge serves as a part-time hospitality point-of-contact for the venue, along with the Concierge Services Manager and all part-time Artist Concierges.

All employees must embrace and consistently practice our core values of Inclusion, Excellence, Collaboration, Integrity and Innovation and actively participate in IDEA training and initiatives.

To be successful in this role, an individual must be able to perform the functions listed below in a satisfactory manner. The company will make reasonable accommodations to enable individuals with disabilities to perform these functions.

• As scheduled by the Concierge Services Manager, coordinates advancing for guest artists, pertaining to ground transportation, hotel accommodations (if required), hospitality and catering, including dietary requirements, in accordance with budget set up by Vice President of Programming
• Purchase and order required items and equipment, per artist rider
• Maintain and launder table linens, towels, etc. for the department
• Work with chef and outside caterers to develop meal menus for guest artists and crews
• Assist with scheduling Artist Concierges
• Work with Front of House and Development teams as needed to arrange artist Meet & Greets and VIP Events with donors and patrons
• Work show days, meet and welcome tour staff and serve as their point-of-contact during show days
• Research and maintain relationships with local vendors for hotel accommodations, restaurants, rental cars, car service, and other amenities to be used by guest artists.
• Code monthly expenses for approval

• Order or purchase ASCPA crew hospitality items including coffee, water, and snacks
• Assist Events Team as needed with internal events (board breakfast, bookies, etc.)

• The Lead Artist Concierge must possess a valid Driver’s License and have and maintain a good driving record.
• May be required to drive a 14-person van, periodically, as well as rent vehicles.

The requirements listed below are representative of the knowledge, skills and/or abilities required to perform each essential duty satisfactorily. The company will make reasonable accommodation to enable individuals with disabilities to perform these functions.

• Efficient, organized and detail oriented
• Possess excellent customer service skills
• Ability to effectively communicate both written and verbally
• Ability to interact with the public and address their concerns/ questions in a respectful manner
• Ability to solve problems, analyze and make decisions
  
  Ability to multitask and monitor several projects daily
• Ability to work under pressure of deadlines
• Ability to build and maintain positive working relationships
• Ability to work independently and collaborate effectively as part of a team
• Highly proficient and agile with technology including Microsoft Office and other software applications necessary to perform essential job functions and support other team members

To perform this job successfully, an individual must have the following education and/or experience.

• Bachelor’s degree in hospitality preferred, or equivalent work experience
• 3-5 years of customer service or event planning experience
• Sewing and Wardrobe experience a plus
• Experience with Paylocity and Momentus Elite a plus

This position occasionally assigns tasks to Artist Concierge team members on show days.

Coordinates and performs food set-up, service and clean-up. This position operates in a performing arts center, interacting directly with guest artists and their teams, also using standard office equipment such as computers, phones, copiers, etc.

The physical demands described here are representative of those required by an employee to successfully perform the essential functions of this job. The company will make reasonable…