Guest Service Representative; On-Site

We are looking for a passionate Guest Services Representative who thrives on providing exceptional customer service, delights in putting smiles on people's faces, and has a strong desire to learn and grow.

* This positions requires the individual to live on-site, be on-call as needed, and must be able to respond to emergency/guest issue(s) when the office is closed.*

• Employee housing discount
• 401(k) plan with a matching contribution
• Enjoy a healthy work-life balance
• Outstanding health benefits
• Opportunities for growth within the company

• Consistently exceed guest expectations by delivering outstanding hospitality
• Warmly greet guests upon arrival, ensuring a welcoming atmosphere
• Handle guest check-ins and check-outs efficiently
• Provide excellent front desk services to enhance guest experiences
• Assign rooms and manage administrative tasks
• Handle mail and messages, process guest payments
• Serve as a knowledgeable resource for guests, offering information on transportation and dining options
• Accommodate general and unique guest requests
• Skillfully diffuse conflicts or tense situations with guests

Holladay Hospitality Group is proud to be an equal opportunity employer, fostering a diverse and inclusive workplace where everyone has an opportunity to thrive.