Assistant Manager: Area Ops

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

To Learn More, please review the Benefits Eligibility Summary ()

• Starting Wage: $25.00-$28.60
• Employment Type:
  
  Winter Seasonal 2026/2027
• Shift Type:
  Full Time hours available
• Minimum Age:
  At least 18 years of age
• Housing Availability:
  No

• Oversee daily operations across Rental, Retail, Uniforms, Product Sales & Services (PSS), and support Food & Beverage operations.
• Lead the Resort Operations team and strategically deploy resources throughout the resort based on guest demand, staffing needs, and operational priorities.
• Monitor resort-wide guest flow and operational performance, adjusting staffing throughout the day to ensure efficient operations and exceptional service.
• Train, coach, mentor, and develop supervisors and frontline employees to drive performance, engagement, and professional growth.
• Support department leaders in hiring, onboarding, training, scheduling, performance management, and succession planning.
• Create and maintain a safe, inclusive, and productive work environment while ensuring compliance with company policies, procedures, and safety standards.
• Oversee inventory control, uniform distribution, and operational asset management.
• Ensure operational areas remain clean, organized, well-stocked, and aligned with brand standards.
• Collaborate with resort leadership to improve guest satisfaction, employee engagement, operational excellence, and financial performance.
• Monitor labor and operating expenses while identifying opportunities for continuous improvement and cost efficiencies.
• Build and sustain a high-performing culture focused on accountability, leadership development, and guest service excellence.
• Support resort-wide initiatives, special events, and group programs.
• Provide frontline operational support as needed and perform additional duties to support the overall success of the resort.

• High School Diploma or equivalent required.
• Bachelor's degree preferred or equivalent professional experience.

• Minimum 5 years of operational leadership experience in hospitality, recreation, retail, guest services, ski resort operations, or a related field.
• 3-5 years of experience leading teams, developing leaders, and driving operational performance.
• Experience overseeing multiple departments while balancing resort-wide priorities and business objectives.
• Demonstrated ability to manage staffing resources and make real-time operational decisions based on guest demand and business needs.
• Strong understanding of Product Sales & Services (PSS), rental operations, retail operations, and guest service delivery.
• Proven experience recruiting, hiring, training, coaching, and developing employees and leaders.
• Ability to build high-performing teams and foster a culture of accountability and continuous improvement.
• Strong analytical, organizational, problem-solving, and decision-making skills.
• Experience managing labor, inventory, budgets, and operational performance.
• Proven ability to lead change and implement operational improvements across multiple functions.
• Strong communication and relationship-building skills with the ability to collaborate across departments.
• High level of integrity, professionalism, confidentiality, and attention to detail.
• Proficiency with Microsoft Office Suite, including Excel, Word,…