F&B Supervisor

Food & Beverage Supervisor About IHG and the Inter Continental Indianapolis

Inter Continental Indianapolis brings refined luxury to Indy’s iconic Monument Circle.

The landmarked Illinois Building showcases a $110 M restoration to feature 170 Modern Guestrooms, 17 Luxurious Suites, Serliana Café and Astrea Rooftop Bar with stunning views of Monument Circle.

This will be a masterclass in #Hospitality; an invitation for you to pursue your passion for service and inspire incredible things for our guests, our team members and yourself.

Explore our very own Inter Continental® Hotels & Resorts – a truly international brand. Discover a modern, globally-focused culture where world travelers feel e the Inter Continental life. You’ll find us in beautifully restored buildings and many exciting new developments. With 60 properties in the pipeline, our extraordinary world is set to expand.

We cultivate engaging environments for our colleagues and guests by enlivening our IHG Core Values:

• Do the right thing
• Show we care
• Aim higher
• Celebrate difference
• Work better together

At IHG we promise to give colleagues:

• Room to Belong:
  
  Enable
• Room to Grow:
  
  Enrich
• Room to Make a Difference:
  
  Empower

The Inter Continental creates exceptional experiences through our Brand Values by being:

• Thoughtful
• Cultured
• Remarkable

The pillars of our Inter Continental brand culture lay the foundation for inspiring incredible experiences:

• We Invite Discovery
• We Embrace Empowerment
• We Champion Possibility

Supervise all aspects of one or more full-service food and beverage outlet(s) on a daily basis and coordinate special events. Supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency. Ensure compliance with standards of service and operating procedures. Adhere to federal, state and local regulations concerning health safety or other compliance requirements.

Every day is different,but you’ll mostly be:

• Oversee cash handling and check/credit policies and procedures.
• Supervise accurate and accountable shift close process for all servers/bartenders.
• Achieve budgeted revenues, control expenses and labor costs, and maximize profitability within all areas of the food and beverage outlet(s).
• Maintain procedures to (1) ensure the security and proper storage of restaurant inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize waste and control costs. Participate in taking inventories.

• Train employees to ensure proper coverage. Monitor performance and recommend corrective action. Alert management of potentially serious issues.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Recommend and/or initiate disciplinary, or other staffing-related actions in accordance with company rules and policies. Alert management of potentially serious issues.
• Ensure all staff is properly trained and certified if applicable and have the tools and equipment needed to effectively carry out their job functions.
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Sales and Marketing, Catering, Banquets, Housekeeping, Maintenance and Guest Services.
• Interact with outside contacts:
  • Guests – to ensure their total satisfaction
  • Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
  • Regulatory agencies – regarding safety and compliance matters
  • Other contacts as needed (professional…