Success Specialist

Position: Employee Success Specialist

Location: Indianapolis, Indiana

Duration: Contract

Job : 174436

The Employee Success Specialist is a key member of a globally diverse team dedicated to providing guidance and support to employees across various regions, including Canada, the US, and Latin America. This role focuses on delivering a world‑class employee experience by offering expertise in HR policies, performance management, workplace accommodations, and employee relations. The ideal candidate will have strong organizational skills, exceptional communication abilities, and a commitment to maintaining confidentiality while fostering relationships at all organizational levels.

• Provide guidance and direction to employees and managers regarding HR policies and procedures, promoting the company’s vision, values, and culture.
• Offer front‑line support to address and resolve employee questions or concerns.
• Recommend effective solutions and elevate workplace concerns to Employee Relations Managers when necessary.
• Support business partners by interpreting policies and ensuring consistent practices.
• Create and implement internal team procedures while identifying opportunities for continuous improvement and process optimization.
• Maintain accurate and timely documentation of activities to ensure quality employee records and metrics.
• Collaborate with other centers of excellence, such as Employee Relations, Benefits, and Talent Development.
• Consult and build relationships with all levels of operational management and HR team members.
• Exercise sound judgment and expertise within broadly defined policies and practices.

• Minimum of 3 years of experience consulting on HR policies and processes with employees and managers.
• Prior experience as an HR Generalist;
  Employee Relations experience (performance management, coaching, employee/manager guidance, workplace accommodations) is ideal.
• Experience in a centralized HR department or shared services organization is preferred.
• Proficiency with case management systems and Workday is preferred.
• Ability to manage a high volume of employee cases effectively.
• Strong conflict resolution skills and the ability to apply company policies and procedures.
• Ability to work effectively in a hybrid team environment.
• Strong professional verbal and written communication skills.

PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

$28‑$32

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full‑time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 214‑740‑2424. To report any concerns, please email us at