HR Coordinator

Payrate: $23.00 - $25.00/hr.

Summary: Employee Success (ES) is made up of human resources (HR) professionals who come together to continue to build with a goal of helping our employees do the best work of their lives. In Employee Success, we attract and retain the top talent critical to growing out our organization with the Ohana style treatment. Whether we are recruiting the next extraordinary candidate for our company, implementing new programs, or refining our current operations, Employee Success is passionate about the design, development and delivery of elite employee experience, which allows us to deliver premier customer experience in the market.

• Provide superior customer service to employees and managers via our Basecamp customer portal, and other social channels.
• Support our knowledge base within Basecamp; close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees’ self-service.
• Record and supervise all customer interactions using a case management tool responding to inquiries on benefits, time off, compensation, immigration, HR Policy and employee data. Follow through to ensure all assigned cases are resolved and closed timely and appropriately.
• Develop an understanding of Workday as a tool and leverage its capabilities for manager and employee self-service process inquiries.
• Maintain appropriate level of process, program, and policy knowledge to assist Employees.
• Proactively identify inefficiencies and inconsistencies and collaborate towards an improved and more productive process that enhances the employee and/or manager’s experience with the process.
• Assist with User Acceptance Testing for system enhancements.
• Process corrections or transactions not handled through Employee or Manager Self Service in Workday.
• Participate in projects to further improve and modernize ES People Services processes for seamless employee experience.

• 2 years prior work experience in Human Resources or a centralized customer service environment preferred.
• Prior experience with Workday HCM or similar HRIS is highly desirable.
• Experience working in a Case Management system.
• Exceptional problem-solving skills with a strong desire for data integrity, process definition, and continuous learning.
• Excellent verbal and written communication skills.
• The ability to navigate and collaborate with employees through personal circumstances.
• Ability to diagnose a problem and lead correction efforts through effective communication and execution.
• Superior employee experience focus.
• Ability to navigate in a high‑paced evolving environment with contending priorities.
• Ability to maintain confidentiality in all aspects of job responsibilities.
• Appetite for growth and desire to drive process improvements applying technology.
• Work effectively in a team setting.
• Experience working in HR shared services organization for an established company is ideal.

The typical base pay for this role across the U.S. is $23.00 - $25.00/hr non‑exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience.

Full‑time employees are eligible to select from different benefits packages. Packages may include medical, dental and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus.

Sick leave and mobile phone reimbursement provided based on state or local law.