HR Operations Manager

General Position Summary

The HR Operations Manager supports day‑to‑day HR operations with a strong emphasis on HRIS administration and configuration. Responsibilities include coordinating HRIS, Payroll, and Benefits activities to ensure accurate employee data, efficient system workflows, compliant transactions, and consistent operational support across the employee lifecycle. The role reports to the Director of Human Resources.

• Coordinate and support day‑to‑day HR operations activities to ensure accurate and timely processing of employee lifecycle transactions, including hires, job changes, leaves, benefits changes, and separations.
• Serve as the primary administrator for the HRIS, including hands‑on system configuration, workflow maintenance, data validation, testing, troubleshooting, and support for ongoing system updates and enhancements.
• Provide day‑to‑day direction and support for HR operations workflows, helping prioritize work, resolve issues, and maintain service levels across HRIS, Payroll, and Benefits activities.
• Support payroll processing by maintaining accurate employee data, resolving routine system or transaction issues, reviewing exceptions, and partnering with internal stakeholders to promote timely and compliant payroll administration.
• Support benefits administration by assisting with eligibility maintenance, employee record accuracy, system updates, reporting, annual enrollment preparation, and resolution of routine employee or vendor issues.
• Monitor HR data integrity and perform regular audits to ensure employee, payroll, and benefits information is accurate, complete, and properly maintained, escalating issues as appropriate.
• Generate and analyze standard HR reports and dashboards to support operational tracking, compliance needs, and routine business decisions, and identify opportunities for process improvement.
• Maintain standard operating procedures, job aids, and process documentation for HR operations, HRIS administration, payroll support, and benefits support activities as prepared by support staff.
• Assist with HRIS enhancements, testing activities, and implementation of process improvements that increase accuracy, efficiency, and user experience.
• Partner with Human Resources, Payroll, Benefits, Finance, and IT to resolve operational issues, coordinate process changes, and support consistent service delivery.
• Provide day‑to‑day support to end users by responding to questions, troubleshooting system issues, and helping ensure effective use of HR systems and processes.
• Maintain confidentiality of sensitive employee information and ensure compliance with company policies, data governance standards, and applicable regulations.
• Support audits, year‑end activities, and other assigned projects related to HR operations, payroll, benefits, and HR systems.

• Bachelor’s degree in Human Resources, Business Administration, Information Systems, or a related field, or equivalent combination of education and experience.
• 5+ years of progressive experience in HR operations, HRIS, payroll support, or related HR functions.
• Demonstrated experience with HRIS configuration and administration in a complex organizational environment.
• Experience supporting payroll and benefits operations required.
• Exceptional communication, presentation, and leadership skills.
• Ability to manage multiple priorities in a fast‑paced, client‑driven environment.
• Experience leading cross‑functional teams and driving measurable business growth.

• Preferred experience with UKG systems, including hands‑on system administration, configuration, and troubleshooting.
• Experience supporting multi‑state payroll and benefits programs.
• Professional certification such as SHRM‑CP, SHRM‑SC, PHR, or related HRIS certification.
• Experience leading process improvement, system enhancement, or HR technology implementation initiatives.
• Strong analytical skills with experience using performance data and KPIs.
• Familiarity with cooperative marketing, budgeting, and forecasting processes.
• Master’s degree in Marketing, Business Administration, or a related field.

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