Manager, Global ES Ops - Strategy and Transformation

Location: Indianapolis

## Manager, Global ES Ops
- Strategy and Transformation Apply remote type:
Office
- Flexible locations:
Indiana
- Indianapolis time type:
Full time posted on:
Posted Todayjob requisition :
JR350064
* To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
* Job Category Employee Success Job Details
**** About Salesforce
**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce's Employee Success (ES) Global ES Ops group is not your typical HR team. We meet the needs of our employees head on through collaborative, innovative and social initiatives. Our team focuses on the employee experience at Salesforce using our own trusted Customer Success Platform that we deliver to our external customers.
The
** Manager, Global ES Ops - Strategy and Transformation
** will lead our operational readiness as we bring on new employees through mergers and acquisitions as well as expansion into new countries ensuring an amazing employee experience. You will partner with our ES M&A team and ES CoE's to ensure our processes are in place to successfully harmonize the newest members to Salesforce. Additionally, you'll lead a variety of Employee Success programs as we continue to grow and develop with a focus on continuous improvement of processes & controls while ensuring a best in class employee experience.

** Responsibilities:
*** Provide program management expertise for ES Global ES Ops to ensure operational readiness at scale for the new employees harmonized via acquisition or new country entity.
* Work cross functionally with ES Centers of Expertise to plan the harmonization strategy for newly acquired employees ensuring compliance obligations are met.
* Build trusted relationships with key ES stakeholders, including legal and HR Compliance, to understand the objectives while partnering with subject matter experts to operationalize new or enhanced processes and programs while keeping effectiveness, efficiency and the employee experience in mind.
* Partner with ES M&A with any new acquisitions, understanding requirements, attending meetings while acting as a thought partner to develop a consistent and repeatable approach leveraging the full power of the global ES Global ES Ops team.
* Ensure a scalable solution by developing repeatable tools, templates, process documentation and communication plans.
* Ensure clear service level standards that define expectations and create accountability for delivering enhanced value through ES Global ES Ops.
* Analyze data trends & develop action plans using data to support process change, program education and innovation.
* Collaborate with global shared services teams to ensure consistency across applicable processes and implement changes where needed.
* Provide feedback to management and key stakeholders/Center of Excellence partners regarding necessary changes and updates; including policy, process and employee experience issues.
* Track and perform analysis of service delivery metrics, reports and other information to identify trends and areas for improvement and efficiency gains.
* Lead projects from planning through implementation for both global and regional teams.
** Requirements:
*** Bachelor's degree required.
* 5 years experience in human resources including experience in shared services and/or HR operations role.
* Strong knowledge of local HR practices, processes and programs.
* Experience with time-off and leave statutory requirements across multiple countries is highly desired.
* Previous experience with Workday and case management tools…