Manager, Global ES Ops - Strategy and Transformation

Manager, Global ES Ops - Strategy and Transformation

The Manager, Global ES Ops – Strategy and Transformation will lead our operational readiness as we bring on new employees through mergers and acquisitions and expand into new countries, ensuring an amazing employee experience. You will partner with our ES M&A team and ES Centers of Expertise to ensure our processes are in place to seamlessly integrate the newest members into Salesforce.

• Provide program management expertise for ES Global ES Ops to ensure operational readiness at scale for new employees harmonized via acquisition or new country entity.
• Work cross‑functionally with ES Centers of Expertise to plan the harmonization strategy for newly acquired employees, ensuring compliance obligations are met.
• Build trusted relationships with key ES stakeholders, including legal and HR compliance, to understand objectives while partnering with subject‑matter experts to operationalize new or enhanced processes and programs, keeping effectiveness, efficiency and the employee experience in mind.
• Partner with ES M&A on any new acquisitions, understanding requirements, attending meetings and acting as a thought partner to develop a consistent and repeatable approach that leverages the full power of the global ES Global ES Ops team.
• Ensure a scalable solution by developing repeatable tools, templates, process documentation and communication plans.
• Define clear service‑level standards that describe expectations and create accountability for delivering enhanced value through ES Global ES Ops.
• Analyze data trends and develop action plans using data to support process change, program education and innovation.
• Collaborate with global shared services teams to ensure consistency across applicable processes and implement changes where needed.
• Provide feedback to management and key stakeholders/Center of Excellence partners regarding necessary changes and updates, including policy, process and employee‑experience issues.
• Track and perform analysis of service‑delivery metrics, reports and other information to identify trends and areas for improvement and efficiency gains.
• Lead projects from planning through implementation for both global and regional teams.

• Bachelor's degree mandatory.
• Not less than 5 years of experience in human resources, including shared services and/or HR operations.
• Strong knowledge of local HR practices, processes and programs.
• Experience with time‑off and leave statutory requirements across multiple countries is highly desired.
• Previous experience with Workday and case‑management tools preferred.
• Excellent presentation and influencing skills.
• Ability to coordinate and manage complex cross‑functional projects with multiple competing priorities or perspectives.
• Problem‑solving, critical thinking, deductive and inductive reasoning, and analytical skills required.
• Proficiency in spreadsheet applications (MS Excel) and basic knowledge of word‑processing applications such as Google Docs.
• Experience with relevant HR systems, applications and tools; metrics, data, and business‑intelligence tactics; and lean process‑improvement strategies (e.g., Six Sigma techniques) desired.
• Ability to adapt quickly in an ever‑changing, growing environment.

Salesforce offers a variety of benefits to help you live well, including time‑off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee‑stock purchasing program. For more details about company benefits, visit

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