Success Specialist

Job Description

A large software company is seeking an Employee Success Specialist to join their Tier 2 support team for the Employee Relations COE. The primary areas of focus are medical and religious accommodations, performance management support for employees and managers, and policy guidance with disciplinary guidance. This role supports a high‑volume, employee‑facing case environment and serves as the escalation point for the Tier I team.

Provides guidance and direction to employees and managers regarding company HR policies and procedures that champions the company’s vision, values and culture.

Provides front‑line support in the prevention and resolution of employee questions or concerns.

Recommends effective solutions and takes appropriate actions to address workplace concerns, and escalates as applicable to Employee Relations Managers for further investigation.

Supports business partners on employee inquiries by interpreting policies and providing consistent practices.

Creates and implements internal team procedures while identifying opportunities for continuous improvement and process optimizations.

Maintains accurate, timely, and required documentation of activities to ensure quality employee records and metrics.

Collaborates with other centers of excellence such as Employee Relations, Benefits, and Talent Development.

Consults and builds relationships with all levels of operational management and HR team members.

Routinely exercises sound judgment and expertise within broadly defined policies and practices.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Minimum 3 years of experience consulting on human resources policies and processes with employees and managers

Prior experience as an HR Generalist; prior Employee Relations (performance management, coaching, employee/manager guidance, workplace accommodations) experience ideal

Prior experience in a centralized HR department or shared services organization preferred

Experience with case management systems and Workday preferred

Ability to manage a high volume of employee cases

Experience applying company policies and procedures

Strong conflict resolution skills

Ability to work effectively in a hybrid team environment

Strong professional verbal and written communications