HR Service Center Specialist

Responsibilities

• Provides centralized, frontline human resources support within the HR Service Center.
• Serves as a primary point of contact for caregivers and leaders.
• Supports a high‑volume, tiered HR service delivery model by managing HR inquiries and transactions across the caregiver lifecycle.
• Ensures accurate, timely, and consistent resolution of HR cases.
• Responsible for intake, documentation, and resolution of HR cases; processing HR transactions; maintaining data integrity across HR systems; and adhering to standardized workflows, service level agreements (SLAs), and compliance requirements.
• Collaborates with cross‑functional HR partners to resolve inquiries efficiently.
• Identifies trends and recurring issues and contributes to process improvements that enhance HR Service Center efficiency.

• Bachelor's degree in human resources or business-related field required.
• Two (2) or more years of experience in human resources, HR operations, customer service, or a high‑volume shared services or service center environment required.
• Working knowledge of HR policies, procedures, and caregiver employment practices.
• Strong customer service orientation with the ability to manage frequent and varied inquiries.
• High level of attention to detail with strong data accuracy and documentation skills.
• Ability to handle confidential and sensitive information with discretion and professionalism.
• Proficiency with HRIS platforms, case management tools, document management systems, and Microsoft Office applications.
• Service Now experience preferred.
• Strong written and verbal communication skills.
• Ability to follow standardized workflows while exercising appropriate judgment.
• Strong organizational and time‑management skills with the ability to prioritize work and adapt in a fast‑paced, process‑oriented environment.