Human Resources Specialist

Human Resources Specialist I

Overview

Our team members advance our mission and exemplify excellence, compassion, teamwork, and purpose in all they do. Indiana University Health is seeking individuals who embody these values to join our HR Operations team in the role of Human Resources Specialist I.

We are looking for a service‑oriented, detail‑driven HR professional to serve as the first point of contact for IU Health’s HR Service Center. In this role you will provide frontline support to team members and leaders across the organization, handling high‑volume inquiries related to HR programs, benefits, and systems. This fast‑paced, call‑center‑based position is ideal for someone who is passionate about delivering excellent customer service and building foundational HR knowledge.

Reports to:

Manager – Shared Services

Direct reports:
None

Shift: Full Time, hybrid schedule (8:30am – 5:00pm)

Location:

Indianapolis, IN

• Serving as the first point of contact for team members and leaders regarding HR programs, policies, and procedures
• Handling high-volume inbound calls and written requests (approximately 40–50 per day)
• Supporting benefits inquiries, enrollment processes, and leave program questions
• Processing and troubleshooting Oracle HR transactions and team member data updates
• Assisting with onboarding, compliance processes (I‑9s, background checks, employment verifications), and system testing

The Human Resources Specialist I acts as a key service partner, ensuring accurate, timely, and professional support for all HR inquiries. This role requires strong attention to detail, the ability to navigate systems and job aids in real time, and the capability to manage high-volume workloads while delivering a positive customer experience.

• High School Diploma/GED required;
  Associate's Degree preferred
• 0–3 years of relevant experience
• Previous call center experience preferred
• Previous Human Resources experience preferred
• Proficiency in Microsoft Word and Excel

• Customer‑Focused Communicator: delivers a positive experience, clearly explains policies, processes, and benefits with empathy and professionalism
• High‑Volume & Detail‑Driven: thrives in fast‑paced environments, managing high call volume while maintaining accuracy in data, transactions, and compliance processes
• Calm Problem Solver: handles difficult conversations confidently, using de‑escalation techniques to resolve issues effectively
• Process‑Oriented & Tech‑Savvy: follows procedures carefully and confidently navigates systems and job aids in real time
• Collaborative & Growth‑Minded: works well in team environments, passionate about HR, and eager to learn and grow in their career

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.