Employee Relations Specialist

About Our Company

At Lids Sports Group, we don’t just sell hats — we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences.

Employee Relations Specialist

At Lids Sports Group, we don’t just sell hats — we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences.

Our stores feature officially licensed headwear and apparel from collegiate and professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind statements.

From specialty concept stores for the NBA and NHL to iconic clubhouse destinations for the Yankees and Dodgers, we create immersive retail experiences that celebrate the teams fans love. Through collaborations with brands like Marvel, Peanuts, and The Walt Disney Company, Lids continues to redefine how fans represent their teams — in style.

The Employee Relations Specialist plays a vital role within the Lids Human Resources Department and is responsible for timely responses and resolutions of internal investigations covering a variety of employee matters. This position primarily supports our retail locations throughout the US. As an Employee Relations Specialist, you will be a key partner to our District Sales Managers, as well as other corporate and field partners, for issues needing HR guidance.

• Conducts prompt, thorough, and detailed investigations into employee concerns and recommends appropriate actions based on findings through the All Voices Case Management System.
• Serves as a subject matter expert on company policies, procedures, and practices, providing interpretation and advisement on policy and disciplinary matters.
• Coaches, counsels and guides managers on performance and misconduct matters, ensuring consistent application of disciplinary action.
• Manages and tracks employee documentation related to progressive steps of discipline.
• Ensures the timely and accurate processing of employee lifecycle changes (e.g., hires, transfers, promotions, separations), using the company's HR Information System (HRIS).
• Stays abreast of federal, state, and local employment laws and regulations to ensure compliance in all employee relations practices and communicate relevant changes to stakeholders.
• Provides timely responses to employees and managers on employee relations matters, policies, procedures, and applicable laws and regulations through the HR ticketing system.
• Participates in the development of Employee Relations team and HR department projects and goals, ensuring alignment with departmental and organizational objectives.
• Assists in monitoring employee relations case and investigation trends to develop proactive solutions.
• Recommend new approaches, policies, and procedures to drive continuous improvement in departmental efficiency, effectiveness, and employee relations practices.
• Collaborates with management and HR leadership by providing information that leads to proactive solutions or action plans that impact policies, processes and procedures.
• Supports the delivery of Talent Development programs such as New Hire Orientation and compliance training.
• Other duties as assigned

• Bachelor’s degree in Human Resources, Business, Communications or related discipline required.
• Minimum of 1 year of direct employee relations experience, including conducting investigations, providing policy interpretation, coaching managers, and supporting disciplinary and performance management processes.
• Strong interpersonal skills and the ability to communicate verbally in a clear,…