Guest Experience Administration Intern, Season

Guest Experience Administration Intern, 2027 Season

Job Category: Internships

Requisition Number: GUEST
001323

Showing 1 location

Indianapolis, IN, USA

POSITION TITLE: Guest Experience Administration Intern

LOCATION: Indianapolis, IN

FLSA STATUS: Non-Exempt

EMPLOYMENT TYPE: Internship

DURATION OF INTERNSHIP: January 2027 - July 2027

At Penske Entertainment
, we don't just host world-class events-we create unforgettable moments. Our team fuels four iconic motorsports brands:

• Indianapolis Motor Speedway (IMS) - home of the world's largest spectator sporting facility and annually hosts the world's most prestigious auto race: the Indianapolis 500 presented by Gainbridge.
• INDYCAR - The Indianapolis-based governing body for North America's premier open-wheel auto racing series, the NTT INDYCAR SERIES, and its developmental series, INDY NXT by Firestone.
• IMS Productions - A multifaceted broadcast and multimedia division that helps bring INDYCAR and IMS events to life for global audiences.
• Motorsports Events Management (MEM) - Promotes major events featuring premier motorsports series throughout the United States.

Whether on the track, behind the scenes, or on the screen, our people are at the heart of everything we do. If you're ready for a career where excitement, purpose, and impact collide-we want to meet you.

The Guest Experience Administration Intern will report to the Administration Coordinator to assist with seasonal staff recruitment, hiring/onboarding, communication, payroll, and seasonal staff training. The Intern will regularly work with our HR and Payroll departments to provide excellent service to our employees and problem-solve a variety of employee hiring, onboarding, and payroll issues. During the Month of May, the Guest Experience Administration Intern will conduct everyday administrative duties and work with Guest Experience staff to ensure that our large-scale events run smoothly.

In this role, you'll be an important part of delivering top-tier experiences to fans, partners, and teams across the motorsports world. You'll take ownership of key responsibilities, collaborate across departments, and bring energy and innovation to a fast-paced environment.

• Provide support with application and onboarding activities for all seasonal employees
• Compose and coordinate correspondences with a diverse group of seasonal employees
• Conduct phone interviews of potential new employees
• Help manage employee hiring software and tracking process
• Assist with the training development of 750 seasonal employees
• Manage the Track Rescue rehiring and new hire processes for around 150 employees
• Troubleshoot various event day staffing administrative issues
• Work closely with Safety Patrol leadership to resolve a wide range of issues
• Assist with the execution of all staff welfare initiatives including boxed lunches, additional snacks, and other event day welfare items
• Assist the Administration Coordinator in the planning of staff events such as All-Hands Training Day and large-group meetings
• Provide administrative and operational support for IMS Guest Experience department
• Assist with post-event feedback collection and reporting
• Resolve and communicate customer service-related issues/concerns
• Actively participate in all College Program activities and development opportunities
• Other duties as assigned by the supervisor

We're looking for someone who's ready to bring great effort every day and is committed to growing with us.

• Previous experience in the IMS College Program is preferred
• A strong interest in event and staffing operations
• Interest and experience in event planning and execution
• Ability to quickly process and react to problems…