Talent Community - Information Technology Service Desk

Position: Talent Community - Information Technology Service Desk - The Heritage Group 2026
Location: Indianapolis

Talent Community - Information Technology Service Desk - The Heritage Group 2026 page is loaded## Talent Community - Information Technology Service Desk - The Heritage Group 2026locations:
Indianapolis, INtime type:
Full time posted on:
Posted 6 Days Agojob requisition :
R-1159#
** About The Heritage Group
** The Heritage Group is a fourth-generation, family-owned business focused on construction and materials, environmental services and specialty chemicals. Over the last 90+ years, the Heritage portfolio has grown to include more than 50 companies that employ more than 6,000 people. What unites this diverse group of businesses and individuals is our commitment to create a safer, more enriching, and sustainable world by harnessing the power of family.
* ** Stay Connected:
** Be amongst the first to know about new job openings.
* ** Networking:
** Connect with our team and other IT professionals.
* ** Career Growth:
** Explore potential career paths within The Heritage Group and it’s companies.
** What We Look For:
*** Excellent verbal and written communication skills with a customer focus
* Strong problem-solving skills and technical knowledge within M365 applications and remote support
* At least 2+ years of work experience in a Service Desk or similar environment
** About our Service Desk:
** The Heritage Group IT Service Desk provides enterprise-level assistance to our end users on-site and remotely.  Our Analyst and Specialist roles are the main point of contact for IT queries, and functions of this team include but are not limited to troubleshooting hardware and software related concerns, phone support, access requests and printer issues. Our Service Desk team provides top-notch customer service, and we have a strong focus on appropriately communicating and following-up with impacted users.
** About THG:
** The Heritage Group is a fourth-generation, family-owned business focused on construction and materials, environmental services and specialty chemicals. Over the last 90+ years, the Heritage portfolio has grown to include more than 50 companies that employ more than 6,000 people. What unites this diverse group of businesses and individuals is our commitment to create a safer, more enriching, and sustainable world by harnessing the power of family.
*
* Location:

***** These roles are hybrid, based in Indianapolis, IN. Qualified candidates must currently reside in the Indianapolis, IN area.  
****** Below outlines the IT Service Desk Analyst role's responsibilities and specific qualifications:
***** IT Service Desk Analyst
**** Essential Functions
*** Supports end users via phone and remote support tools.
* Supports Microsoft O365 application issues.
* Supports Microsoft Windows 10 on HP Desktops / Laptops.
* Documents all work done through Service Now Ticketing platform.
* Supports wireless connectivity for laptops and mobile devices.
* Remote support using Bomgar Remote Desktop.
* Support remote connectivity via Cisco VPN client software.
* Effectively manages time to make sure calls are responded to in timely manner.
* Escalates calls to appropriate next tier support groups when necessary.
* Attention to detail in all aspects of handling customer calls.
* Participates in rotational after-hours support.
* Image computers and prepares them for the end user deployment as needed.
** Education Qualifications
*** Required High School or Equivalent
** Experience Qualifications
*** Required 2+ years of experience in IT support
*
* Skills and Abilities

*** Knowledge of Service Now a plus
* Knowledge of Bomgar Remote Support a plus
* Excellent verbal and written communication skills
* Proven troubleshooting skills for both computer hardware and software
* Ability to work in a self-sufficient and independent manner
* Ability to handle multiple assignments including daily tasks and projects
** Licenses and Certifications
*** CompTIA certifications upon hire preferred
* Microsoft Certifications upon hire preferred

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.#The Heritage Group
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