Demo Engineering - Platform Developer

Platform Developer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed.

While we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Platform Developer is a highly skilled technical expert responsible for developing, maintaining, and innovating the global demo environments used across Genesys. This role requires a broad mix of technical depth—in cloud infrastructure, web development, Dev Ops, AI adoption, and Genesys product expertise—to ensure that the global demo ecosystem remains stable, secure, scalable, and always ready for use. The developer supports internal teams and authorized partners who rely on these systems to deliver compelling, real-world demonstrations of the Genesys Cloud platform, directly impacting revenue and enabling sales teams worldwide.

• Develop and maintain the primary demo web application and portal, along with vertical-specific “fictional customer” sites (e.g., banking, healthcare, retail) that support storytelling and showcase Genesys capabilities using modern web technologies.
• Integrate AI into daily workflows, demo creation, automation, and internal tooling; leverage Genesys AI, LLMs, and MCP to streamline processes, enhance troubleshooting, accelerate content creation, and build AI-driven demo experiences.
• Design and maintain compelling Genesys Cloud demonstrations that highlight platform capabilities; build end-to-end use cases, integrate APIs, and develop realistic workflows that support strong technical storytelling.
• Support and enhance the AWS-based demo infrastructure using services such as S3, Cloud Front, Lambda, Dynamo
  
  DB, RDS, and API Gateway; apply Dev Ops best practices—including CI/CD, IaC, monitoring, and cost optimization—to improve reliability, scalability, and operational efficiency.
• Serve as an escalation point for demo environment issues, ensuring timely triage and resolution of field requests; troubleshoot failures, configuration issues, and integration problems with a customer‑first approach.
• Work closely with Sales Engineering, Product, Engineering, Marketing, and Partner teams to understand requirements and ensure alignment; provide guidance on product functionality and integrations while contributing to new demo concepts, tooling, and technical innovations that elevate global demo consistency and impact.

• Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent hands‑on experience.
• Strong, practical experience with AWS services including S3, Cloud Front, Lambda, Dynamo
  
  DB, RDS, API Gateway, IAM, and Cloud Watch.
• Solid understanding of modern web development technologies such as HTML, CSS, JavaScript/Type Script, Node.js, React, and REST‑based integrations.
• Familiarity with AI/LLM technologies, including prompt engineering, orchestration tools (e.g., MCP), vector search, or practical AI‑assisted workflows.
• Experience with Dev Ops practices and tooling, including CI/CD pipelines, Git Hub Actions, Terraform or other IaC tools, logging, and monitoring frameworks.
• Strong problem‑solving and troubleshooting skills, with the ability to identify root causes and resolve complex technical issues.
• Excellent communication and collaboration skills, with the ability to work across global, cross‑functional teams.
• Self‑motivated, proactive, and able to work independently in fast‑paced and evolving environments.
• Experience in SaaS, CCaaS, or cloud platform ecosystems is beneficial;
  Genesys Cloud experience is a strong plus.
• Ability to travel up to 20%.