Implementation Consultant

T2 Systems is the largest parking, mobility, and transportation provider in North America, with more than 25 years of experience. We integrate the best people, processes, and technology to provide powerful, high‑performance, and secure parking solutions. Our headquarters are in Indianapolis, Indiana, with a Canadian office in Burnaby, BC.

We push the envelope to provide innovative and advanced solutions for our customers, supported by employees who strive for success, work together, and are hungry to learn, grow, and lead.

If you are looking for a new opportunity, we invite you to apply and discuss the possibilities of starting a rewarding new chapter of your career.

The Implementation Consultant leads the integration of T2’s products into customer operations. The role advises customers on the creation, design, specification, testing, and implementation of T2’s products and capabilities, working with internal project management, sales, and technical teams to ensure the product meets customer needs.

• Serves as the primary point of contact for the customer on the product’s business functionality during implementation. Provides technical expertise in identifying, evaluating, and developing systems and procedures. Reviews and analyzes customer business and operations, including workflow, decision processes, and business objectives. Ensures customer satisfaction during and after implementation.
• Leads staff in preparing and maintaining business and functional specifications for new or modified business systems to reflect customer requirements. Reviews and/or develops project operational designs and specifications.
• Meets with sales and customer contacts to interpret the customer’s business and technical requirements. Gathers detailed information on the customer’s parking operations, procedures, and technology infrastructure to recommend the best system configuration options. Advises customer and T2 staff in resolving technical or complex issues associated with implementing T2 accounts.
• Ensures completion of appropriate documentation during the sales opportunity review process to drive project success.
• Leads the project planning and implementation process for systems integration. Directs cross‑functional activities during planning, testing, problem solving, and implementation of products and services. Consults and coordinates with customers and developers to design and develop automated business systems.
• Coordinates information systems installations, moves, or changes by involving multiple T2 and customer groups toward specific project completion dates.
• Takes a leadership role in providing technical consultation and assists customers with the development and implementation of T2’s solutions.
• Oversees change‑control activities to implement customer projects into production. Identifies and resolves systems problems prior to production implementation. Develops internal and external documentation for product implementation and production, including process flows and procedures. Diagnoses functional problems, determines corrective action, and implements corrections within a problem‑management framework.
• Provides installation support and training related to the software for both management and staff. Training services involve classes for groups up to fifteen people and one‑on‑one training as needed.
• Manages multiple system installations and projects simultaneously.
• Assists with analyzing external information systems in terms of database structure and data import/export capability to provide data conversion program specifications and external system interface plans.
• Assists and participates in annual and/or regional user group conferences and trade shows by conducting breakout sessions, moderating in‑class presentations, and meeting with customers to provide technical guidance.
• Assists and participates in the review and development of product documentation.
• Assists and participates in product testing and “bug” research and isolation.
• Gathers and provides input for functional product enhancements.

• A bachelor’s degree in business, computer science/technology or a…