Level 3 System Engineer

We’re on the hunt for a sharp, resourceful, and slightly caffeinated Tier 3 Systems Engineer to join our powerhouse MSP team. If you thrive in a fast-paced, ever-changing environment where no two days look the same — and you love solving complex tech puzzles — this role is for you. You’ll be the person others call when the server’s acting up, the cloud is feeling moody, or the Wi‑Fi has a mind of its own.

• Serve as the final escalation point for complex technical issues — if Tier 1 and 2 can’t fix it, you’re the superhero they call.
• Tackle advanced system and network incidents across cloud and on-prem environments with calm professionalism (and maybe a touch of sarcasm).
• Administer and optimize Windows Server, Active Directory, and virtualization platforms (VMware, Hyper‑V) while making it look easy.
• Keep Microsoft 365, Azure AD, Exchange Online, and related cloud technologies running smoother than a fresh patch install.
• Plan, deploy, and support IT infrastructure projects that make our clients’ tech dreams come true.
• Configure routers, switches, firewalls, and VPNs (Cisco, Fortinet, Ubiquiti, Sonic Wall — you know the drill).
• Champion cybersecurity best practices — patch, protect, and politely panic when someone clicks that suspicious email link.
• Automate all the boring stuff using Power Shell, Python, or RMM tools — because you’re clever like that.
• Document and standardize everything so future you (and your teammates) don’t have to reinvent the wheel.
• Communicate clearly with clients and teammates — whether you’re explaining DNS to a CFO or walking a junior tech through Group Policy.
• Mentor junior technicians and contribute to a culture where learning, laughter, and late‑night troubleshooting coexist harmoniously.

• 5+ years of experience in IT support, systems administration, or engineering — ideally in an MSP where coffee is its own food group.
• Deep expertise with Microsoft technologies:
  Windows Server, Active Directory, Group Policy, DNS/DHCP, Microsoft 365, Azure, Intune, Exchange Online.
• Solid networking chops — VLANs, routing, switching, VPNs, and firewalls are second nature to you.
• Experience with virtualization (VMware ESXi, Hyper‑V) and storage solutions (NAS/SAN).
• Understanding of cybersecurity fundamentals and best practices — you patch faster than hackers can scan.
• Scripting and automation skills (Power Shell preferred) — because typing the same thing twice is a sin.
• Excellent communication, documentation, and troubleshooting skills — you can explain a subnet mask without losing your audience.
• Certifications like Microsoft Certified:
  Azure Administrator, CompTIA Network+/Security+, or Cisco CCNA are a big plus (and earn you bragging rights).

• Experience with RMM and PSA tools (Connect Wise, Datto, etc.).
• Comfortable in Linux and macOS environments — because not every client speaks Windows.
• Background in project management or client account technical ownership.
• Ability to juggle multiple clients, priorities, and pings on Teams without losing your cool.