VDI Support Specialist

Duration:
Full-time

Interview details: 3 rounds of request, 2 virtual and final round would be an on-site interview.

We are seeking a highly skilled VDI Support Specialist to join our IT team. This role is pivotal in supporting and maintaining our virtual desktop infrastructure, with a strong focus on Citrix Virtual Apps and Desktops. The ideal candidate will have experience in managing virtual environments, troubleshooting complex issues, and collaborating with cross-functional teams to ensure optimal performance and adherence to security and standardization protocols.

• Design, Development, and Support
  :
  Assist in the design, development, and support of the virtual environment, ensuring robust and secure operations.
• Virtual Environment Administration
  :
  Administer and maintain multiple virtual images within the Citrix Virtual Apps and Desktops solution, managing updates, optimizations, and security patches.
• Collaboration
  :
  Work closely with the IT Support and Applications Teams to identify new application installs, updates, and necessary optimizations.
• Image Updates and Optimizations
  :
  Independently identify, propose, and implement updates to virtual images to resolve issues, enhance security, ensure standardization, and improve features and performance.
• Upgrade Management
  :
  Plan and execute virtual image upgrades across development, testing, and production environments, ensuring minimal disruption to operations.
• Change Management
  :
  Plan, document, publish, and track all changes and updates to virtual images, ensuring clear communication across relevant teams.
• Tier 2 Support
  :
  Provide Tier 2 level support for issues related to the virtual environment, troubleshooting and resolving problems efficiently.
• Training and Documentation
  :
  Develop and deliver training sessions and documentation for the IT Support team, enhancing their ability to manage and troubleshoot virtual environment issues.
• Standards and Best Practices
  :
  Adhere to existing standards and best practices, continuously seeking opportunities to improve and optimize processes.
• Continuous Improvement
  :
  Actively seek and implement new ideas and methods to improve the efficiency, security, and performance of the virtual environment.

• Bachelor's degree in Information Technology, or a related field, or equivalent work experience.
• Proven experience with Citrix Virtual Apps and Desktops, including design, administration, and support.
• Strong knowledge of VDI technologies, virtual image management, and associated best practices.
• Experience with virtualization technologies such as VMware, Hyper‑V, or other virtual environments is a plus.
• Excellent troubleshooting skills with a proactive approach to problem-solving.
• Ability to work independently and manage multiple projects simultaneously.
• Strong communication and collaboration skills, with the ability to work effectively with cross‑functional teams.