Senior Success Architect; Atlanta or Indianapolis

Responsibilities

• Become a Mule Soft subject-matter expert for the broader Success Architect organization, including related enterprise architecture concepts, governance and cross-cloud solutions.

• Engage with Signature Success customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to Mule Soft.

• Develop delivery and discovery assets aligned with the SA engagement catalog, tailored to the unique needs and opportunities of Mule Soft customers.

• Build strong relationships with both internal and external business partners, contributing to broader goals and growth.

As a Mule Soft Senior Success Architect, you will have a significant impact on our customers' success and the growth of our organization. Your technical expertise and business acumen will directly influence the technical architecture, performance optimization, and solution design strategies for our Signature Success customers, driving success and business outcomes with Mule Soft's powerful analytics capabilities. By driving customer satisfaction and delivering exceptional value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry.

Collaboration is at the core of our success, and as a Mule Soft Senior Success Architect, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers, colleagues, and partners to evaluate technical architecture, optimize performance, and design effective solutions. By fostering strong relationships and working collaboratively, you will contribute to the collective success of our teams and the achievement of our goals.

• A broad perspective on API and integration patterns, use cases, technologies, and trends.

• Significant experience as a prior Mule Soft practitioner, with hands-on experience in large scaled integration deployments.

• A recognized and certified Mule Soft expert and broad technologist, with a deep understanding of the Anypoint Platform including its capabilities, limitations, design, and roadmap.

• Expert domain knowledge in Performance, Scaling, Dev Ops and Containerization including working knowledge of Kubernetes.

• Ability to evaluate architecture and infrastructure to uncover technical needs. Based on these discoveries, make recommendations for improvement with different lines of business while making use of the Mule Soft platform and supporting applications.

• Demonstrated ability to analyze, design, and optimize business processes using technology and integration, with a focus on guiding customers through optimization and migration.

• Ability to serve as a Trusted Advisor, driving conversations with Enterprise Architects, CTOs/CIOs, and Business Stakeholders armed with best practices for enterprise architecture functions such as Security, Performance, Development Process, and Application Governance.

• Ability to advise and mentor diverse teams using influence and adaptive communication strategies.

• Comfortable multitasking across parallel work streams, juggling different roles and priorities in each.

• A strong willingness and comfort in diving into new situations, learning about new technologies quickly, and debating different approaches and points of view.

• Excellent written, presentation and overall communication skills.

• Proactive and self-starting attitude with the ability to manage tasks independently.

• Familiarity with micro-services, cloud architecture and considerations for on-prem vs Hybrid vs Cloud platforms.

• Experience supporting/troubleshooting scaling and performance issues related to integration across distributed systems is advantageous.

• Demonstrated thought leadership through publications, public speaking and others.

• Past experiences leading enterprise wide initiatives, giving you an understanding of the challenges accomplishing widespread organizational change and the hindsight to address them.

• Experience in a customer-facing, sales-aligned role such as a professional services consultant/architect, solutions architect or in a customer success role is a plus.