VP of Implementation and Support
Job in
Indianapolis, Hamilton County, Indiana, 46262, USA
Listed on 2026-02-16
Listing for:
Alldus International Consulting Ltd
Full Time
position Listed on 2026-02-16
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, Systems Analyst, Cloud Computing
Job Description & How to Apply Below
Overview
Our client, a Service Now-focused organization, is hiring a hands-on VP of Implementation & Support to join the team in Indianapolis, Indiana. The successful candidate will take a hands-on role in leading customer implementations while growing and optimizing the implementation and support organization, which will shape the customer experience, deliver exceptional results and drive enterprise growth.
Responsibilities- Lead end-to-end customer implementations, from initial discovery through go-live and early operational stability.
- Build, mentor and manage the Implementation & Support team, promoting a culture of excellence and high performance.
- Develop and execute scalable implementation and support strategies that drive enterprise growth.
- Facilitate discovery sessions and translate business requirements into robust, scalable Service Now solutions.
- Architect and oversee complex Service Now implementations, including workflows, integrations, data migrations and customizations.
- Create and continuously refine delivery playbooks, methodologies, templates and processes to accelerate time-to-value.
- Act as the executive escalation point for implementation and support challenges, ensuring timely resolution and transparent customer communication.
- Collaborate closely with Product, Engineering, QA and Sales to ensure delivery readiness, smooth handoffs and continuous improvement.
- Stay up to date with Service Now platform capabilities and releases, incorporating new features and best practices into all delivery processes.
- At least 10 years of experience in enterprise software implementation, consulting or technical delivery.
- Minimum of 5 years of hands-on experience implementing Service Now in enterprise environments.
- Demonstrated success in personally leading complex, high-impact implementations.
- Strong technical expertise across Service Now, including architecture, scripting, Flow Designer and Integration Hub.
- Proven experience with integrations, data migrations, and connecting enterprise systems.
- Exceptional discovery, planning, and customer-facing skills.
- Operationally minded, with a proactive approach to problem-solving, risk management, and continuous improvement.
- Experience working within Agile or iterative delivery models.
- Service Now certifications: CSA required; CIS and/or CAD highly desirable.
- Salary: $175k – $200k DOE
- Comprehensive benefits package.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×