Associate Director – Platform Operations, Linux and Storage Backup

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life‑changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first.

We’re looking for people who are determined to make life better for people around the world.

We are seeking an infrastructure operations associate director with 7+ years of infrastructure experience to lead the US‑based Linux, Storage and Backup operations teams (part of the 24/7 global Infra Ops teams) that will support and manage enterprise infrastructure and cloud operational environments. The ideal candidate will play a critical role in maintaining system stability, automating operational tasks, and ensuring high availability for mission‑critical workloads.

This position requires in‑depth technical expertise or the ability to learn, a team‑player mindset and a proactive approach to problem‑solving and operational excellence.

If you have experience leading and managing a team responsible for Linux servers & workstations, storage/backup administration, server consolidation, and thrive in large, geographically dispersed enterprise environments, this role is for you. You and the team will work with our most critical infrastructure, supporting sites in multi‑datacenter stretch clusters. Our goal is to enhance infrastructure availability and reliability through repeatable patterns, innovative architectural designs, and improved observability to prevent outages and drive value across the organization.

• Be Bold:
  Drive Infrastructure Operations to never have to fix the same problem twice through adoption of AI OPS, event‑driven automation, and robust observability.
• Be Fast:
  Accelerate initiatives in areas such as infrastructure AI OPS automation, cloud IaaS management, and cloud infrastructure as code to enable critical business projects.
• Be Proactive:
  Transform operations processes using proactive, predictive, and automated AI & observability capabilities.
• Be Your Best:
  Bring high learning agility and infrastructure operations/engineering skills to enable the Lilly technology strategy, identify tech opportunities, and accelerate our AI OPS journey.

• Maintain service operations to ensure sustainability.
• Incident, change, service request and problem management.
• Maintaining, tracking, and reporting of service levels.
• Manage day‑to‑day operations and enhance systems, processes, and best practices.
• Collaborate with other Tech@Lilly functions and stakeholders to align operations with organizational objectives.
• Manage an infrastructure budget with a focus on spend optimization across multiple vendor contracts, annual budget planning, and monthly forecast.

• Manage a high‑performing team by challenging employees to continuously improve and deliver business‑impacting results.
• Ensure individual growth through appropriate coaching, development/career planning, and talent identification.
• Prioritize operational workload and escalation to ensure the team is focused on the most impactful work for the business.

• Technical Leadership:
  Provide expertise and leadership to turn ideas and concepts into effective solutions. Mentor team members and share knowledge to elevate team performance.
• Automation Focused:
  Embrace an automation‑first mindset and work with the team to leverage scripting and exposure to various tools to automate processes and improve efficiency.
• Collaboration:
  
  Work closely with other IT teams and vendors to implement and support innovative solutions, fostering a collaborative environment.
• Audit:
  Assist in periodic external and internal audits of server environments and configurations to identify and mitigate risks.
• Policy Adherence:
  Ensure adherence to organizational security policies and regulatory compliance requirements.
• Infrastructure Optimization:
  Optimize,…