Manager - Microsoft Systems

Location:

Indianapolis, IN, United States

The Manager of Microsoft 365, Collaboration Services & Cloud Identity is responsible for providing strategic leadership, governance, and operational excellence across the organization’s Microsoft 365 ecosystem and the Azure-based identity and security services that support it. This role oversees enterprise collaboration platforms—including Teams, Teams Voice, Exchange Online, SharePoint, One Drive—and manages Entra , Conditional Access policies, identity lifecycle processes, and cloud-based automation tied to M365.

The manager leads a small team of M365/Teams administrators, ensuring secure, reliable, and high-quality experiences for all end users while aligning collaboration and identity services with business strategy, cybersecurity requirements, and technology roadmaps.

• Serve as the service owner for Microsoft 365, Teams/Teams Voice, and cloud identity services.
• Develop and maintain a multi-year roadmap for collaboration, identity, and cloud.
• Align M365 and Azure identity with organizational goals, security standards, and digital strategy.
• Define and enforce governance, security, compliance, and configuration standards across collaboration and identity platforms.
• Lead change management for new Microsoft releases, feature updates, and service enhancements.
• Collaborate with Security, Networking, Infrastructure, and Business Application teams to ensure a unified cloud operating model.
• Oversee administration of Microsoft Teams, Voice, Exchange Online, SharePoint, One Drive, and Entra.
• Ensure reliability, performance, availability, and operational maturity through monitoring and optimization.
• Maintain documentation, runbooks, operational procedures, and configuration standards.
• Manage the organization’s cloud identity strategy, including Conditional Access, MFA, identity protection, and licensing governance.
• Govern app registrations, enterprise applications, permissions, consent workflows, and identity lifecycle.
• Support Zero Trust, Secure Score improvements, and other cloud security initiatives.
• Lead automation and integration development using Power Shell, Graph API, Azure Automation, and Functions.
• Reduce manual workload by identifying and implementing automation and process improvements.
• Oversee Teams Phone, including routing, call flows, E911, quality analytics, and voice governance.
• Monitor service health and proactively resolve voice, collaboration, and identity related issues.
• Guide incident, problem, and service request resolution to ensure timely and effective support.
• Drive training, user adoption, and enablement programs for collaboration and communication tools.
• Analyze service trends and recommend improvements to policies, configurations, or automation.

• Direct supervision of 2-3 technical staff
• Supervise, mentor, and develop M365 and collaboration staff, setting goals and measuring performance.
• Provide mentoring, training, and career development opportunities.
• Provide coaching and performance feedback.
• Establish and track team performance goals, SLAs, and KPIs.

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience
• 8 – 10 years’ experience with Microsoft 365 and Entra .
• Minimum of 5 years of supervisory or managerial experience
• Experience with Teams Voice or unified communications.
• Leadership or service ownership experience.
• Strong knowledge of M365 security and automation.

• Teams Administrator Associate (MS-700)
• Identity and Access Administrator (SC-300)
• ITIL Foundation
• Networking fundamentals certification

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Strong problem-solving and analytical skills
• Process oriented mindset with commitment to documentation, consistency, and improvement.
• Strong multitasking abilities, detail-oriented and self-motivated
• Profe…