System Administrator; Hybrid in Indianapolis

Company Description

Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. But we’re not just data and tech experts; we are problem solvers and industry experts who work alongside our clients to help them achieve their mission. We take the time to deeply understand goals and roadblocks to drive toward outcomes that serve organizations, people, and communities.

Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own.

Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations. Originally founded in Indianapolis in 2008, Resultant now employs more than 450 team members who operate remotely and from offices and hubs around the United States including Indianapolis, IN;
Fort Wayne, IN;
Denver, CO;
Atlanta, GA; and Dallas, TX. We’re Resultant. Clients partner with us to see a difference. People join us to make one.

To help continue our rapid growth and solve our clients’ toughest problems, we need a Systems Administrator in Indianapolis, IN to join the team. If you love to solve problems and add value, please consider what your typical days might look like…

• You will deliver assigned operational and project commitments to clients, utilizing the entire client team as necessary and as agreed with the Client Team Lead
• You will provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them.
• You will elevate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue.
• You will manage the integrity and security of clients’ data, servers, devices, and software to support the database server, application servers, and storage systems of our clients’ businesses.
• You will manage clients’ primary internal systems, from email to file sharing.
• You will implement and maintain Remote Access Systems (VPN, RDS, Citrix, VMware)
• You will manage and maintain phone systems as needed (Cisco, Avaya, VOIP, Digital)
• You will manage security administration, ensuring all machines are protected and properly updated with Endpoint Security, Anti-Virus, Anti-Spam, Anti-Spyware, etc.
• You will maintain domain policies, DNS, DHCP, and other integrated systems
• You will keep client documentation up-to-date and accurate, along with detailed notes/updates in help desk tickets. Daily time keeping is a critical responsibility of the position in order to provide proper client updates.
• You will work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients.

Some of the skills we are expecting are.

• 4-6 years of experience as a Systems Administrator
• Strong analytical skills and a demonstrated ability to troubleshoot problems
• Excellent communication and customer service skills, both written and oral
• Ability to explain just about anything technical to anyone, regardless of their background
• Microsoft Associate Level Certification or equivalent certification is preferred
• Willing to participate in an on-call rotation and provide after-hours support as necessary
• Must live in or around the Indianapolis, IN area and be willing to work a hybrid schedule with some days onsite
• Must be legally authorized to work in the United States for any employer without sponsorship

Some of the technical skills we are expecting.

• Servers:
  Active Directory, Domain, SSL Certificate, Backups, Antivirus
• Network:
  Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, Routing
• Computers:
  Computer replacement, printer installs
• Applications and Products:
  Office 365, Share Point
• Service: CSAT Scores, SLA…