Director of IT Operations

Location: Indianapolis

Director of IT Operations page is loaded## Director of IT Operations locations:
Indianapolis time type:
Full time posted on:
Posted 4 Days Agojob requisition :
R-100337
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* Job Description:

** We’re KSM, one of the top 50 largest independent advisory, tax, and audit firms in the United States. But more than our size, it’s our people and culture that set us apart. We believe great things happen when people are supported, challenged, and given the freedom to do their very best work. That’s why we’ve built a workplace where your career and personal life can thrive together – where you have the flexibility to manage your time, the resources to grow, and a team that genuinely cares about your success.

We’ve been employee-owned since 2001, giving every team member a stake in our collective success. This ownership mentality fosters a culture of collaboration, curiosity, and excellence  – where new ideas are welcomed, different perspectives are valued, and you’re encouraged to explore what excites you most. Whether you’re expanding your skills, tackling new challenges, or making an impact beyond the office, we provide the resources and support to help you grow in the direction that’s right for you.

At KSM, your contributions matter – not just to the firm, but to your colleagues, clients, and the communities we serve across the U.S. If you’re looking for a place where you can do meaningful work, build lasting relationships, and grow in ways that align with what’s most important to you, we’d love to meet you.#
** Position Summary
** The Director of IT Operations is a business partner and thought leader who ensures KSM’s technology services are reliable, scalable, and consistent across a complex, multi-office, hybrid environment. This leader sets the operational vision and standards for how IT delivers services, builds trust-based relationships with business leaders, and creates transparency, clarity, and momentum without high-tension execution.

The Director leads core IT Operations functions including infrastructure, end-user services, business applications operations, service management, and vendor performance. This role works closely with the Security and Innovation groups to ensure operational practices support strong risk management, resilience, and responsible modernization.#
** Responsibilities
* ** Serve as a trusted business partner to firm leadership by translating business priorities into clear operational roadmaps, service outcomes, and tradeoffs.
* Provide thought leadership for IT Operations by defining and evolving service standards, operating principles, and governance that improve consistency and reduce friction across the firm.
* Lead and manage the IT Operations team, including infrastructure, support services, and business applications operations; coach leaders, develop talent, and build a one team culture.
* Establish and run an effective IT service management operating rhythm including service reviews, incident management, problem management, change management, performance reporting, and continual improvement.
* Drive measurable improvements in service reliability and user experience through clear ownership, root-cause discipline, and standardization across offices.
* Oversee the IT operations budget, working closely with the CTO to plan, forecast, optimize spend, and report on financial metrics and vendor performance.
* Manage infrastructure investments and endpoint inventory and refresh cycles; ensure lifecycle planning is standardized and predictable.
* Ensure the availability and scalability of the firm’s IT infrastructure across multiple offices; proactively manage risk and capacity.
* Quarterback cross-functional operational initiatives by aligning stakeholders, clarifying ownership, and removing blockers; deliver predictably with a calm, partnership-first approach.
* Lead M&A IT due diligence and integration processes, including Day-0 readiness planning, stabilization, and operational handoff into steady-state support.
* Develop and maintain business continuity plans, including disaster recovery and incident response collaboration; plan and execute tabletop exercises and drive follow-up…