System Support Analyst

Responsibilities:

• As a System Support Analyst within the Magnol.
• Ai team, candidates will be responsible for managing service operations that support digital health software and data systems.
• This includes monitoring and completing CAPA (Corrective and Preventive Action) items, coordinating access management and account secret rotations, supporting operational needs, initiating change requests, generating usage and change metrics, and maintaining validation documentation.
• Candidates will also utilize Jira tools to track tasks, ensure requirements, tasks are accurately captures, and use Service Now to capture and timely resolution of service-related issues.
• The role requires a detail-oriented and proactive approach to ensure compliance, service continuity, and audit readiness.
• Monitor and complete CAPA items, including:
• Access management and periodic access reviews
• Coordination of account secret rotations
• Maintain and update validation documentation to ensure alignment with regulatory and quality standards.
• Provide operational support to the Magnol.ai team across service workflows.
• Create and manage change requests for system updates and improvements.
• Generate and analyze usage and change metrics to support service performance and reporting.
• Use Jira /Service Now tools to manage service tasks, track CAPA progress, and coordinate change requests.
• Collaborate with internal teams to support compliance, security, and continuous improvement initiatives.

• 1-3 years of experience required.
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience in service management within regulated or enterprise environments.
• Familiarity with CAPA processes, access control, and change management.
• Knowledge of validation documentation practices and audit requirements.
• Experience in cloud resource provisioning and configuration in multi-cloud environments (AWS, Azure), with strong understanding of networking, identity management, and application deployment workflows.
• Proficiency in Jira or similar task management tools.
• Strong analytical skills and experience with metric reporting tools.
• Excellent communication and coordination abilities.
• Ability to work independently and collaboratively across technical and operational teams.