Technology Technician

Select how often (in days) to receive an alert:

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About Indiana Department of Correction (DOC):

We promote public safety by providing meaningful, effective opportunities for successful re-entry. As the model of best correctional practices, we strive to return productive citizens to our communities and inspire a culture of accountability, integrity, and professionalism.

Role Overview

As a Technology Technician, you will work in the agency's information technology division under immediate supervision, performing application systems analysis and programming duties, and typically reporting to the Application Systems Analyst and Programmer Supervisor or higher-level staff.

Salary Statement

The salary for this position traditionally starts at $55,224.00 but may be commensurate with education or work experience.

The essential functions of this role are as follows:

• Assists in research, fact-finding and analyzing user needs and problems required to develop and maintain information systems;
• With guidance, confers with user community to define information processing requirements;
• Assists in preparing project feasibility studies;
• Assists in preparing user requirements, functional design, physical design and other relevant system design components;
• Assists in analysis to develop project cost and time estimates;
• Assists in preparing detailed specifications from which application software will be written;
• Designs, codes and debugs new application software programs and/or makes enhancements to existing application software programs of all levels;
• Tests and debugs new and existing application software;
• Executes task conforming to shop techniques, standards, policies and procedures;
• May use case tools and/or application development software tools;
• Provides complete documentation for new or modified information systems and/or application software programs;
• Monitors completed application software systems to ensure proper execution and performance;
• Mentors and provides guidance to new staff;
• Performs related duties as required.
• Communicate with the public in regards to their concerns about offender technology.
• Navigate and use vendor web portals to perform various tasks related to offender technology.
• Use vFire to open tickets for offender technology needs.
• Use vFire to take action on and complete assignments.
• Perform computer inventories in Facilities.
• Assist in the installation of offender networks in Facilities, including but not limited to terminating Ethernet cable, mapping wiring, and initial computer setup.
• Perform regular inventories of computer equipment and assets
• Perform regular maintenance and data entry on servers
• Communicate clearly with and enlist the support of Facility Staff for the completion of projects.
• Communicate clearly with vendors to set up projects and address concerns.
• Communicate with other State agencies to meet goals and project timelines
• Keep and maintain tool and equipment inventories.
• Travel to other Facilities and sites to perform work.
• Maintain a current driver's license to operate a state vehicle.
• Log, understand, and respond to offender grievances according to administrative policy.
• Attend virtual or in-person meetings to meet the needs of offender technology.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per…