Analyst - Data & Integrations Lead - Global Field Solutions CRM

Role Summary

Analyst - Data & Integrations Lead - Global Field Solutions CRM. This role is part of Lilly's global field solutions team supporting applications for more than 10,000 sales representatives and field users worldwide. You will provide technical expertise across global platforms, help create strategic solutions that change how field users interact with healthcare professionals to educate on Lilly's products, and lead the evolution of the global CRM ecosystem—primarily Veeva CRM—with a strategic view toward future platforms.

The role focuses on leading integration work across multiple enterprise systems, driving data strategy, and enabling seamless connectivity in a complex, matrixed environment.

• Responsible subject matter expert (SME) for the data ecosystem within Veeva CRM and related capabilities and future state CRM platform
• Influences integration design decisions w/ input from architecture
• Provide input to API design, composability/reuse
• Approve API-related Features and Test Scripts, participates in cross-system testing and UAT
• Serve as the technical SME for the delivery on solutions that requiring new integrations and any enhancements, ensuring robust architecture, scalability, and performance
• Coordinate needs and requirements between upstream and downstream teams/systems
• Lead and mentor onshore/offshore developers Prepare technical documentation, including specifications, user stories, and validation artifacts
• Troubleshoot integration issues, perform root‑cause analysis, and deliver continuous improvements

• 3+ years of experience in Information Technology supporting enterprise business applications and systems
• 3+ years of hands‑on experience supporting or implementing integrations across enterprise CRM and business systems (e.g., Salesforce, Veeva, or similar platforms)
• Authorized to work in the United States on a full‑time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F‑1 CPT, F‑1 OPT, F‑1 STEM OPT, J‑1, H‑1B, TN, O‑1, E‑3, H‑1B1, or L‑1

• Bachelor’s degree in computer science or information technology related field

• 2+ years coordinating external suppliers &/or partners with internal teams to support technical delivery
• Understanding of master data concepts (HCP/HCO, product, territory)
• Proficiency in integration technologies: APIs, REST, SOAP
• Excellent communication (written and verbal), interpersonal and team building skills (e.g., effective coaching and feedback)
• Self‑management and organizational skills. Able to manage a diverse workload, set personal priorities and adjust as needed.
• Demonstrated ability to influence, without direct authority to ensure alignment to common methods and approaches necessary to achieving required outcomes.
• Strong problem‑solving, risk management and decision skills. Able to anticipate and recognize problems, diagnose root causes, solve unique and complex problems.
• Ability to work with large cross‑functional teams, project teams and innovation projects in a virtual manner.
• Experience with Veeva CRM integrations (Open Data, Vault, Align, APIs, ETL patterns).
• Experience with Customer Relationship Management systems and integration framework
• Ability to build strong cross functional relationships. Effective teamwork, interpersonal, conflict management and negotiation skills; ability to collaborate and build relationships with peers and business partners.
• Certifications in information technology processes, such as ITIL (IT Infrastructure Library)
• Certifications or experience in Agile project delivery, especially Scaled Agile Framework (SAFe)
• Certifications or experience in cloud technologies, especially Amazon Web Services (AWS)
• Experience in a regulated industry – pharmaceutical preferred

• Travel 10%
• EU or US location