More jobs:
Desktop and Mobility Support
Job in
Indianapolis, Hamilton County, Indiana, 46262, USA
Listed on 2026-02-20
Listing for:
Tata Consultancy Services Limited
Full Time
position Listed on 2026-02-20
Job specializations:
-
IT/Tech
IT Support, Desktop Support
Job Description & How to Apply Below
Job Description
Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of …
Must Have Technical/Functional Skills- Desktop support
- L2 Windows support
- Mac OS support
- Windows 10/11
- Apple iOS support
- Provide remote‑desktop L2 troubleshooting of end‑user issues by taking remote control of …
- Provide support for Laptop/Desktop/VDI
- Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components such as MS Office, VPN, Anti‑Virus, Skype, etc.
- Provide support in enrolling the iOS devices in MDM (JAMF) and investigating incidents and tasks
- Deployment of device drivers and Windows patch updates
- Troubleshoot laptop/desktop performance, group policy, encryption and failed software configuration of end‑user devices
- Manage the security compliance health status of end‑user workstations
- Monitor security patching status and remedy deficiencies proactively
- Diagnose, troubleshoot, resolve and elevate supported software, hardware and peripheral incident calls assigned from the Service Desk team
- Adjust configuration options as required to resolve defects identified while performing corrective action on a device
- Investigate desktop‑level incidents and identify root causes to provide solutions
- Deployment, monitoring and reporting of device drivers including BIOS and utilities
- Support Windows 11 feature upgrade using modern management techniques – SCCM/Auto Pilot
- L2 workstations operational support
- Monitor and report on user experience
- Report on workstation image deployments and patch compliance metrics
$60,000–$70,000 per year
TCS Employee Benefits Summary- Discretionary annual incentive
- Comprehensive medical coverage: medical & health, dental & vision, disability planning & insurance, pet insurance plans
- Family support: maternal & parental leaves
- Insurance options: auto & home insurance, identity theft protection
- Convenience & professional growth: commuter benefits & certification & training reimbursement
- Time off: vacation, time off, sick leave & holidays
- Legal & financial assistance: legal assistance, 401(k) plan, performance bonus, college fund, student loan refinancing
Bachelor of Computer Science
#J-18808-LjbffrTo View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×