IT Service Desk Shift Lead: Coach & Optimize Global
Job in
Indianapolis, Hamilton County, Indiana, 46262, USA
Listed on 2026-02-21
Listing for:
BioSpace
Full Time
position Listed on 2026-02-21
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
Location: Indianapolis
A global healthcare leader in Indianapolis is seeking an IT Service Desk Shift Lead to oversee frontline IT operations. This dynamic role involves managing ticket volume and staffing, coaching Tier 1 support agents, and analyzing service desk trends for improvements. The ideal candidate holds a Bachelor’s degree in computer science and has over five years of experience in IT support.
Passion for delivering exceptional customer support and a strong leadership presence are essential to thrive in this fast-paced environment.
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