Facility Technical Support Supervisor

Overview

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering opportunities across 60+ agencies. The role focuses on leading field-based technical operations to ensure reliable network infrastructure, hardware functionality, and secure system performance across multiple locations.

The Facility Technical Support Supervisor combines hands-on technical expertise with team leadership, operational planning, and vendor coordination to maintain high system availability and compliance with organizational standards.

Salary for this position traditionally starts at $61,022.00 but may be commensurate with education or work experience. The essential functions of this role are described below.

• Team Leadership & Supervision: Supervise, schedule, and mentor field technical support staff. Assign daily tasks, oversee performance, provide ongoing technical training, and establish service standards.
• Network & Infrastructure Management: Plan, install, configure, maintain, and repair LAN/WAN infrastructure. Support routers, switches, servers, workstations, cabling, and peripherals. Oversee upgrades, patching, and lifecycle management. Ensure reliability and performance.
• Field Support & Technical Troubleshooting: Diagnose and resolve complex network, software, surveillance, and hardware issues. Provide on-site support across facilities. Conduct root cause analysis and maintain incident records.
• Security & Compliance: Implement and monitor security controls, manage data backup/recovery, ensure policy compliance, participate in risk assessments.
• Inventory & Vendor Management: Manage IT asset lifecycle, procurement, tracking, and disposal. Coordinate with vendors for purchasing and support; evaluate vendor performance.
• Strategic Planning & Reporting: Develop upgrade plans and capacity forecasts. Prepare reports and contribute to budgeting and resource planning.
• Technical Expertise: Knowledge of LAN/WAN, TCP/IP, structured cabling;
  Windows environments; routers, switches, firewalls, servers, and surveillance systems; cybersecurity and backup strategies.

• Minimum of 2 years of experience in technical support, networking, or field services.
• Prior supervisory or team lead experience preferred.
• Valid driver’s license with ability to travel between facilities.
• Ability to lift and install hardware equipment as needed.
• Able to perform essential functions with or without reasonable accommodation.

• Three medical plan options (including prescription coverage) with vision and dental plans
• Health savings account with employer contributions
• Deferred compensation 457(b) with employer match
• Two fully-funded pension plan options
• Paid leave: vacation, personal, sick, and holidays
• Education reimbursement, life insurance, and employee assistance programs
• Public Service Loan Forgiveness Program eligible

The State of Indiana is an Equal Opportunity Employer. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process and perform essential functions. For accommodations, contact the Indiana State Personnel Department at