Sr. Web Operations Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Own and evolve the global web ecosystem that powers how customers discover, engage with, and experience Genesys s role drives the strategy, planning, and execution of , directly impacting demand generation performance, brand perception, and digital customer experience across global markets. Operating at the intersection of marketing, digital, and engineering, you will shape how modern, AI‑powered web experiences are built, scaled, and continuously optimized.

You will lead the end‑to‑end web product lifecycle, from intake and roadmap prioritization through delivery and optimization, ensuring alignment to business goals and measurable outcomes. This includes driving experimentation, personalization, and performance initiatives that improve engagement, conversion, and scalability across the platform.

In close partnership with senior stakeholders and cross‑functional teams, you will influence digital strategy while ensuring strong operational execution. This role requires a strategic, execution‑focused leader who can translate business objectives into impactful digital experiences while driving operational rigor across a complex, global web ecosystem.

At Genesys, we are transforming the customer experience landscape with empathy and AI‑driven innovation. In this role, you will help define how global audiences engage with our brand while gaining exposure to enterprise initiatives and opportunities to expand your leadership impact.

• Own the global web roadmap for , aligning priorities to business goals, demand generation, and customer experience strategy
• Lead end‑to‑end web product management and operations, from intake and prioritization through delivery and ongoing optimization
• Orchestrate product, program, and localization resources, ensuring clear ownership, capacity alignment, and efficient execution across initiatives
• Partner with engineering, design, marketing, and regional teams to deliver scalable, user‑centric web experiences that drive engagement and conversion
• Drive agile planning and execution, including backlog management, sprint planning, and cross‑functional coordination to accelerate delivery and outcomes
• Establish and optimize web processes, workflows, and governance across content, design, development, and localization to improve scalability and efficiency
• Ensure the roadmap drives continuous improvement through experimentation, including SEO, CRO, personalization, and UX/UI enhancements
• Champion data‑driven decision‑making, leveraging analytics to improve engagement, conversion, and overall digital performance
• Oversee workflows across web ecosystem integrations, ensuring systems and platforms operate seamlessly together at scale
• Drive resource planning and prioritization for large‑scale initiatives and ongoing operations to maximize impact and delivery efficiency
• Lead discovery efforts, audits, and workshops to define customer‑first requirements and scalable digital solutions
• Scale global web experiences with localization, partnering with regional teams to balance global consistency with local relevance
• Ensure compliance with accessibility standards, legal requirements, privacy regulations, and brand guidelines across all web properties
• Collaborate with program and project managers to track delivery, manage risks, and ensure high‑quality, on‑time execution
• Communicate…