Customer Success Manager, Director

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Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

The Customer Success Manager, Director is part of our Customer Success Group — a team of trusted partners who help Salesforce's own internal organizations get the most out of our platform. As Customer Zero, we hold ourselves to the same standard we set for our customers, and this role is at the center of that mission. We are looking for a strategic leader to serve as a dedicated partner to Salesforce's most complex internal business units.

You won't manage external accounts — instead, you'll drive platform success from the inside, ensuring our own teams operate at maximum scale and innovation. This role is based in San Francisco, Atlanta, Seattle, Indianapolis, or Chicago.

• Drive a holistic success strategy that aligns internal platform investments with long-term business objectives, quantifying ROI and translating technical milestones into executive-level impact stories.
• Build trusted relationships with internal executive teams to proactively identify and mitigate strategic risks, ensuring platform stability and sustained growth.
• Orchestrate cross-functional teams in a matrixed environment, elevating how Salesforce operates as Customer Zero and setting the standard for internal excellence.
• Serve as the primary subject matter expert during critical incidents, coordinating communications and executive engagement to drive rapid resolution with minimal business disruption.

• You have 7+ years of experience in Customer Success, strategic consulting, or SaaS platform leadership, with a track record of influencing at the executive level.
• You can analyze complex technical concepts and translate them into clear business terms — and vice versa — for both internal partners and senior stakeholders.
• You have experience supporting enterprise-scale Sales Cloud or Service Cloud deployments, with deep knowledge of architecture, advanced capabilities like Agentforce, and ecosystem integrations.
• You’ve led cross-functional teams through ambiguous, high-stakes situations and delivered results with urgency.

• You’ve spoken at Dream force or led thought leadership on sales or service transformation topics.
• You have experience with large-scale global Sales Cloud or Service Cloud transformations (thousands of users, omni-channel, complex telephony).
• You’ve participated in Salesforce beta programs or customer advisory boards.
• You have a deep understanding of AI-powered selling and Agentforce capabilities.

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal.

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