Data Center Operations Cluster Manager

Job :  | Amazon Data Services, Inc.

Amazon seeks exceptional leaders for a strategic senior management position overseeing our data center operations. This executive role offers significant visibility within the organization and aligns with our mission of becoming the world’s most customer‑centric company. This leader will direct managers responsible for mission‑critical data center infrastructure, manage network systems, server operations, and infrastructure maintenance, and ensure optimal availability and performance across multiple regional facilities.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles to deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

• Lead and supervise a team of Data Center Managers (3-9 areas and front‑line managers) and 100‑150 hourly associates within Regional Data Centers.
• Attain organizational performance goals and objectives relating to safety, security, availability, scaling, and efficiency in support of our data center operations.
• Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
• Accountability for meeting and exceeding operational goals.
• Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
• Obsess over team learning and development, both from a technical/functional and soft‑skills development perspective, including mentoring and training.
• Develop, improve, and share operational best practices across the globe.
• Plan and execute the Infrastructure Operations component of new AWS data center buildouts, new colocation buildouts, AWS data center expansions, and colocation expansions, including the network and server rack infrastructure to facilitate daily operations.
• Experience in successful in sourcing and/or outsourcing specific tasks balancing internal skillsets with frugality.
• Continuously improve operational processes, procedures, methods, and tools.

• Ability to travel to or commute between data center locations as needed.
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.
• Travel frequency will vary based on business needs and operational status of assigned facility.
• Must be able to travel over 50 miles or commute less than 50 miles to active data center sites as required by business needs.

• Experience in technical work related to computer systems and technology components.
• 7+ years management experience in an operations, critical infrastructure, manufacturing, production, or distribution environment.
• 3+ years’ experience implementing LEAN/6 Sigma methodology (continuous improvement, DMAIC, 5 Whys, Root Cause analysis, etc.).
• 3+ years of experience working with network cabling, optic types, and test equipment, and experience with cabling infrastructure best practices and methodologies within a data center‑based environment.

• Experience with Continuous Improvement and Six Sigma methodologies.
• Project Management Professional (PMP) or equivalent certification.
• Safety, security, and availability of incident response, incident management, and incident resolution.
• LEAN Certification/Belts.
• 7+ years’ experience managing geographically dispersed teams.
• 7+ years of hands‑on experience with mission‑critical infrastructure.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit (Use the "Apply for this Job" box below). for more information.

Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance with options for Supplemental life plans), Employee Assistance Program, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at .

USA, IN, New Carlisle – $145,400 – $254,500 USD annually.