Helpdesk Data Entry Analyst
Job in
Indianapolis, Hamilton County, Indiana, 46262, USA
Listed on 2026-05-30
Listing for:
InterSources
Full Time
position Listed on 2026-05-30
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Job Description
- Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.
- Investigate and resolve duplicate patient records and incorrect merges in the immunization registry.
- Utilize data tools and matching algorithms to identify and correct data integrity issues.
- Document all support interactions in the ticketing system and maintain accurate logs.
- Provide guidance to users on best practices for data entry and record management.
- Assist in testing system updates and enhancements.
- Experience in a helpdesk or healthcare support role – 4.5 years (Required)
- Experience with deduplication tools, data matching, or record linkage techniques – 4.5 years (Required)
- Excellent communication and customer service abilities (Required)
- Knowledgeable with ticketing systems (e.g., Service Now) and Microsoft Office Suite (Required)
- Strong analytical and problem‑solving skills (Required)
- Familiarity with immunization information systems (Highly Desired)
- Experience working with state or local public health departments (Nice to Have)
- Understanding of HIPAA and data privacy regulations (Nice to Have)
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