Manager Corporate

Manager of IT Corporate Support

The Manager of IT Corporate Support is responsible for overseeing corporate support services (inclusive of tech desk and hardware support), collaboration & conference room management, and voice systems across JD Finish Line Corporate Office and Distribution Center (including Shoe Palace). This role is pivotal in setting strategic direction for processes and procedures, acting as the voice of IT within the organization.

Building and nurturing relationships across various departments is key to success.

• Leading strategic planning for the corporate support teams, managing resources, and setting priorities.
• Collaborating closely with other support leadership to align and standardize Service Level Objectives.
• Overseeing Support Supervisors to ensure coverage during scheduled service and support hours.
• Managing the performance of all direct reports and providing feedback, development guidance, mentorship, and point of view to supervisor-level reports on indirect reports.
• Analyzing and optimizing workload, exploring creative ways to enhance efficiency and effectiveness with help from designated Scrum Master.
• Designing and tracking goals for the corporate support and engineering teams, overseeing staff to meet these objectives.
• Reviewing and managing support metrics and communicating outcomes through appropriate channels.
• Serving as an escalation point beyond the supervisory level through the Technical Support Desk for Corporate Support issues.
• Collaborating with IT Leadership on departmental finances and yearly budget planning.
• Reviewing and approving third‑party vendor invoices requested by IT Support Services.
• Ensuring completion of technical documentation for procedures, vendor projects, and internal development changes.
• Representing direct team’s interests in cross‑functional IT meetings (New projects, Scheduled change, and Deployments).
• Conducting and/or being part of the interviewing, hiring, and training processes; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Handling additional duties and projects as required.

Bachelor’s degree (B.A.) in Information Technology from a four‑year college or university or an equivalent combination of education and experience.

4–6 years of additional experience in retail management, project management, and personnel management, with at least 5 years of Helpdesk/Customer Service experience.

Previous engineering experience in the collaboration and voice space is preferred.

• Strong knowledge and abilities with end‑user computing platforms (Windows, Mac, and mobile devices).
• Experience with software solutions, including Google Suite, Microsoft Office Suite, Adobe products, and POS environments.
• Understanding and awareness of infrastructure technologies such as servers, enterprise storage, databases, voice and data communications.
• Knowledge of cloud and managed hosted solutions is a significant plus.

Sit for more than 6 hours per shift; use hands to finger, handle, and feel; reach with hands and arms; talk or hear; walk or move from one location to another; periodically may need to climb, balance, stoop, kneel, or crouch; lift and/or move up to 10 pounds regularly and up to 50 pounds occasionally.

Punctuality and regular attendance consistent with the company’s policies are required. The average work week is 40‑50 hours, which can vary depending on business needs. The work environment for this position is a moderately noisy office setting with very limited exposure to a moderate to loud warehouse setting.

The company reserves the right to modify this job description with or without notice.

The Finish Line, Inc. is an Equal Employment Opportunity employer and is committed to complying with all federal, state, and local EEO laws. The Finish Line, Inc. prohibits discrimination against employees and applicants for employment based on race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other characteristic or class protected by law.

The Finish Line, Inc. provides reasonable accommodations in accordance with applicable laws, including for disabilities, pregnancy, and religious practices.