Senior Technical Writer – Clinical Decision Support

Location

Hybrid model with the flexibility to work remotely while staying connected with your team. Join colleagues 8 days per month, at a Wolters Kluwer office or during internal/external team events. The primary office is in Indianapolis (IN).

Are you driven to develop products that impact people’s health and lives? Do you want to use your skills to make a meaningful impact on healthcare and improve patient outcomes? Join our dynamic team of designers, clinicians, technologists, and product managers to create solutions for Medi‑Span.

• Create, edit, and maintain high‑quality technical documentation and customer communications for all Medi‑Span products, including user manuals for embedded APIs, Web Services, flat file data products, and web‑based applications.
• Produce installation guides, migration guides, online help systems, product release announcements, and issue‑management communications.
• Drive collaboration with Product Management, Clinical Content, Engineering, Implementation and other stakeholders to gather information and ensure accuracy and completeness of documentation.
• Support relevant healthcare regulatory requirements (e.g., HIPAA, FDA guidelines, CE Mark/Medical Device Regulation).
• Follow industry best practices in technical writing for healthcare technology and manage the stakeholder review process.
• Focus on the customer: understand the purpose and user‑level impact of new products and features, produce documentation relevant to specific customer and end‑user personas, and conduct usability testing to ensure documentation meets user needs.
• Analyze and apply customer feedback and internal metrics.
• Manage multiple documentation projects simultaneously, ensuring timely delivery and adherence to project deadlines.
• Maintain an overarching plan for documentation deliverables and develop and implement content strategies that enhance user understanding and engagement.
• Ensure consistency across all documentation and utilize structured authoring, single‑sourcing, content reuse, documentation style guides and templates.
• Optimize content for readability, accessibility, and customer self‑service.
• Identify and execute opportunities for documentation and process improvements.
• Leverage advanced documentation platforms and automation tools (e.g., AI assisted authoring, structured content, workflow automation, docs‑as‑code) to streamline content creation, improve consistency and accelerate delivery.
• Contribute to our collaborative and supportive team culture by sharing best practices in healthcare technology documentation, actively participating in cross‑functional initiatives and engaging with Technical Writers from other teams.
• Document internal‑facing documentation that supports customer‑facing teams as needed.
• Create periodic reports for cross‑functional stakeholders related to documentation.
• Work with Marketing to maintain content documentation style guides and templates.

• Bachelor’s Degree in English, Communications, Technical Writing, Journalism, or a related field of study.
• 5+ years of Technical Writing experience, preferably creating customer‑facing documentation, including APIs, for broad audiences such as technical, clinical, and business users.
• Managed a documentation platform and an end‑to‑end customer‑facing documentation process.
• Experienced with structured authoring, single‑sourcing, content reuse, and workflow automation.
• Created instructional materials and, preferably, managed documentation in a developer resource center / developer portal.

• Communicate ideas, questions, feedback, and expectations clearly and respectfully, using various channels such as email, phone, chat, or video conferencing.
• Find, evaluate, and use relevant and reliable information for documentation.
• Use appropriate grammar, minimalist documentation design, and effective information architecture.
• Create and present documentation in a visually appealing and user‑friendly way.
• Proficiency with modern documentation tools such as Mad Cap Flare and Microsoft Office Suite.
• Experience with content management systems (CMS) and version control systems (e.g., Git).

Up to 15% of work time.

All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.