IT Support Technician

Location: Indianapolis

Build your career at US Aggregates!

The IT Technical Support at US Aggregates will provide assistance across the business to our end users both on-site and remote. This role will provide support and incident management for a variety of IT related concerns across multiple locations and level of users. Functions include but are not limited to troubleshooting hardware and software related concerns, connectivity problems, wireless/mobile issues, phone support, access requests, printer issues, and functionality questions.

This is a customer service-oriented role, and a strong focus will be placed on appropriately communicating and following-up with impacted users. This role is a main point of contact for IT queries and an escalation point for incident management.

Essential Functions Accurately and efficiently diagnose and resolve problems related to the use of technology resources and applications. This includes issues related to the use of desktops/laptops, software, peripheral devices, connectivity, VPN and other concerns

Ability to work in a business unit location and be the main point of contact for users across several locations

Provide excellent customer service for each call, using verbiage that is appropriate and easily understood by non-technical clients

Ability to identify and resolve issues with end-user hardware, both company provided and user owned

Appropriate use of tools to log, track, escalate, research, resolve and close calls and incidents

Provide support for all IT related projects and implementations

Flexibility to work non-standard business hours (e.g. not 8AM-5PM) to provide support to end users

Organized and able to manage multiple work streams simultaneously

Ability to communicate effectively with end users and other IT support personnel

Maintain and develop system documentation, policies, procedures, forms, instructions, etc.

Provisioning and managing user access utilizing AD manager plus and Active Directory Willingness to identify and work with Network, Server, and Applications teams to assume responsibility of repeatable operational IT tasks

Additional duties and responsibilities as assigned, including but not limited to continuously growing in alignment with the Company’s core values, competencies, and skills.

Education Qualifications Associate's Degree Information Technology preferred

Experience Qualifications Required Experience identifying and resolving issues independently

Required 3+ years experience in a technical support/service desk role, preferably in a construction or manufacturing environment

Required M365 experience to include installation, configuration, and troubleshooting of associated applications

Skills and Abilities

Ability to work in a self-sufficient and independent manner

Courage to take initiative in unfamiliar or ambiguous circumstances

Excellent verbal and written communication

Demonstrated creative thinking, analytical and problem-solving skills

Maintains a high level of confidentiality

Strong customer service orientation

Ability to accurately capture details from users and escalate to other IT support groups

Windows Operating Systems troubleshooting and configuration

Desktop hardware installation, configuration, and troubleshooting

Understanding of Microsoft Active Directory and Microsoft Exchange environments

Ability to travel up to 50% (day travel)
Licenses and Certifications Valid driver's license required

About US Aggregates

US Aggregates is a privately held, family-owned business headquartered in Indianapolis. With over 20 operations across Indiana, US Aggregates has been a customer-focused, innovative provider of high-quality essential stone, sand and gravel used in road construction, site prep and utilities, agriculture and erosion control. The company also specializes in industrial minerals like dolomitic and high-calcium products. Since 1967, US Aggregates has built a reputation for prioritizing safety, quality and community.

US Aggregates is a part of The Heritage Group's family of companies. Learn more at  qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.#USAGG
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