Technical Lead, IT​/Tech, IT Support

Location: Indianapolis

Must Have Technical/Functional Skill

• Strong hands-on experience with Adobe Workfront administration (users, roles, templates, custom forms, reports, dashboards) with practical working knowledge of Adobe Fusion for automation, integrations, scenario monitoring, and troubleshooting with overall 5+ year of experience.

• Own and provide end-to-end L3/L4 application support for Adobe Workfront and Adobe Fusion, including ticket triage, issue resolution, and user assistance across workflows, forms, access, approvals, and reporting.

• Administer Workfront configurations, including user setup, roles, permissions, licenses, project templates, custom forms, dashboards, reports, and routing rules.

• Support and maintain Fusion automations and integrations, troubleshooting failures, updating data mappings, connectors, and logic flows, and implementing minor enhancements.

• Design and deploy small to medium configuration enhancements to streamline workflows, improve usability, and reduce manual effort.

Roles & Responsibilities

• Own and provide end-to-end L3/L4 application support for Adobe Workfront and Fusion, including ticket triage, issue resolution, and user assistance across workflows, forms, access, approvals, and reporting incident management, and root-cause analysis.

• Develop and support components, templates, workflows, and services within Adobe Experience Platform Monitor platform health, analyze and resolve recurring issues, manage Fusion scenario failures, and coordinate with technical teams for L3 escalations.

• Design Validate and deploy small to medium configuration enhancements to streamline workflow changes across sandbox and production environments and improve usability and reduce manual effort.

• Collaborate with Adobe team, stakeholders and developers to create and deploy scalable workflows.

• Proactively identify automation opportunities to reduce manual steps.

• Maintain detailed documentation of system configurations and changes, ensuring high availability of the system, ensuring data accuracy, integrity, including automated deployment and monitoring compliance with audit and access review requirements.

• Coordinate hosting configuration, access management, and operational support with Cloud and Manage Git Hub Actions and CI/CD pipelines

• Familiarity with REST APIs, JSON, and system integration concepts. Knowledge of Service Now and JIRA

Salary Range $110,000-$130,000 Per year

TCS Employee Benefits

Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support:
Maternal & Parental Leaves.

Insurance Options:
Auto & Home I nsurance, Identity Theft Protection.

Convenience & Professional Growth:
Commuter Benefits & Certification & amp;
Training Reimbursement.

Time Off:
Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

#LI-SP1