Level II School Tech & Device Support Specialist

Level II Building Technology Technician

260 Days - 7.5 Hours Per day

To establish a high level of customer-driven technical support in a team environment.

• 5 years of computer-related experience.
• Demonstrated experience working with end-user technical support in a responsive, helpful, courteous, positive attitude, and tactful manner leading to timely and appropriate resolution or escalation.
• Experience working with children is preferred.
• Wide range of computer hardware and software experience in a networked environment and a willingness to learn new technologies as they are introduced to schools.
• Demonstrated knowledge of asset management, basic applications including, word processing and spreadsheets.
• Demonstrated ability to work with students on a variety of technology tools; including productivity suites, learning applications, and web-based software.
• Demonstrated strong oral and written communication skills.
• Demonstrated organizational skills, with attention to detail.
• Demonstrated project management and implementation skills
• Ability to solve higher-level issues and deal with a variety of variables in situations that require decision-making.

• Follow all rules, policies, procedures, and guidelines of Wawasee Community School Corporation along with state and federal regulations pertaining to school/technology issues.
• Responds and submits to tickets via the Helpdesk and is responsible for Level I escalated issues. Escalate issues to the next level of technical support for all technical difficulties beyond means or capabilities.
• Responds to critical building and district-wide issues
• Ensure device technologies and related equipment in the school are working properly; arrange for needed maintenance.
• Troubleshoot and resolve problems with device technology and other equipment; assist users with full utilization of hardware and software.
• Maintain an asset inventory and records of technology equipment.
• Troubleshoot and maintain all student, staff, and faculty applications
• Setup, install, and test Chromebooks, and workstations, printers, and peripherals.
• Install, test, and troubleshoot software applications, being conscious of software requirements, license restrictions, and end-user needs.
• Maintain personal and professional technical skills, keep up with current trends and bring that knowledge forward for the Corporation’s good.
• Help manage and coordinate online testing.
• Cooperate and coordinate with other members of the technology team.
• Extensive knowledge in Skyward, Meraki/Cisco, Google Chrome, Papercut, Veeam, and Microsoft Windows Client and Server Operating Systems.
• Make recommendations of current and future systems.
• Good working knowledge of networking systems.
• Identify Faculty and Staff for further technology training
• Perform other related duties and responsibilities as may be requested by the Director of Technology, Principal, or the Superintendent.