Nexthink Architect

Must Have Technical/Functional Skills

• Proven experience in administering and implementation of Nexthink
• Strong understanding of Endpoint management and performance monitoring
• Hands‑on experience with scripting and automation (e.g., Power Shell, Python)
• Experience improving Dex/user experience score
• Problem hunting using the Nexthink platform
• Value realization of automation use cases
• Strong understanding of NQL (Nexthink specific)
• Integrations with ITSM and Chatbots
• Strong troubleshooting skills and ability to resolve complex system issues
• Excellent communication skills to work with technical and non‑technical teams
• Familiarity with ITIL and IT service management best practices
• Experience with endpoint management tools (Intune, SCCM/MECM)
• Excellent analytical, communication, and stakeholder management skills

• Manage and optimize the Nexthink platform, ensuring proper functionality and improving end‑user experience; install, configure, administer, and troubleshoot Nexthink, and support broader IT teams with analytics insights
• Administer and configure the Nexthink platform to meet organizational needs
• Perform routine system checks, troubleshooting, and maintenance to ensure optimal performance
• Manage system integrations with other enterprise tools (e.g., Service Now, Active Directory)
• Maintain and manage the collection and retention of endpoint data across the organization
• Develop and maintain dashboards, reports, and alerts to provide actionable insights into user experience and IT performance
• Monitor endpoint performance metrics and take corrective actions when necessary
• Provide recommendations to improve IT efficiency and end‑user experience based on Nexthink analytics
• Act as a point of contact for internal teams requiring support for Nexthink‑related issues
• Provide troubleshooting and resolution for data discrepancies or platform‑related issues
• Collaborate with support and operations teams to ensure smooth Nexthink service delivery
• Fine‑tune and optimize the Nexthink platform settings to improve performance and reduce overhead
• Continuously analyze data patterns to enhance the overall user experience
• Assist in Nexthink upgrades and ensure system compatibility with other enterprise applications
• Work closely with cross‑functional teams (e.g., IT support, security, and operations) to ensure Nexthink aligns with company goals
• Conduct training sessions for teams using the platform to ensure proper usage and understanding
• Translate technical insights into business‑relevant outcomes and ROI
• Establish governance, access controls, and best practices
• Act as trusted advisor to IT leadership and stakeholders
• Support enterprise initiatives such as digital workplace modernization and hybrid work optimization
• Improve digital experience scores and endpoint stability
• Reduce incidents through proactive insights and automation
• Faster issue resolution and improved IT operational efficiency
• Clear, measurable DEX value communicated to leadership