Miller: IT Support Specialist

Schedule:

Full time

Job Type: Permanent

Industry: IT and Internet

• Growth opportunities for career advancement (Grow Here at Miller Pipeline)
• Competitive wages and industry-leading benefits
• A team-oriented atmosphere centered around our core values of Safety, Quality, Commitment, and Reputation (Our Core Values)

Assist employees with phone, email, or chat requests to resolve basic computer, mobile device, or access issues in a timely, accurate fashion and provide end‑user assistance where required.

• Build relationships and earn the trust of the operations team.
• Install and configure appropriate software applications according to specifications.
• Administer on‑site IT‑supported applications such as O365 licensing, VPN, PDF Viewer/Editors, etc.
• Set up workstations with necessary peripheral devices (printers, scanners, etc.).
• Check computer hardware (HDD, mouse, keyboard, etc.) to ensure functionality.
• Deploy, manage, and optimize mobile connectivity footprint, including phones, mifi, tablets, etc.
• Maintain and ensure security and privacy of networks and computer systems.
• Handle escalated on‑prem technology issues originating from centralized support function.
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Perform computer and server troubleshooting to diagnose and resolve problems.
• Coordinate device and accessory shipments.
• Troubleshoot IT issues over the phone or in person.
• Collaborate with the IT team to improve processes.
• Support IT in other initiatives as needed.

• 1–2 years successful professional administration with various responsibilities.
• Intermediate‑level ability in Microsoft Office software.
• Ability to learn various other software programs or Web portals, high attention to detail, customer service mindset, and analytical thinking.
• High school diploma or equivalent.

• Associate’s degree in Information Technology or other related field.
• 2+ years IT administrative experience.
• Advanced Microsoft Excel skills.