Server Administrator

Server Administrator

As the Server Administrator you will be part of a team that helps support and enhance Arcwood’s IT infrastructure. This role will maintain responsibility for our cloud tenants, virtual servers, vendor appliances, and core infrastructure services while contributing to initiatives for system reliability, security and performance.

• Prioritize health and safety by adhering to policies, processes, and consistently maintaining safe practices.
• Effectively prioritize and resolve Service Requests, Incidents, and Change Tickets to support operations and personnel.
• Provide support to the Service Desk with Linux server-related issues, including performance, storage, networking, and services.
• Adhere to change control practices to minimize impacts and support operations.
• Ensure cloud tenants, virtual servers, vendor appliances, and core infrastructure services are optimally operational with minimal disruption to business operations.
• Manage backup, restore validation, and disaster recovery operations for Linux systems (snapshots, file-level restore, and recovery testing).
• Support Linux workloads in cloud environments (AWS/Azure/GCP), including IAM basics, networking, and VM lifecycle operations.
• Complete Linux hardening (CIS benchmarks), patching, least-privilege access, and vulnerability remediation to support security and compliance.
• Adhere to, and create updates for, process documentation as needed to ensure alignment across internal practices.
• Participate in or lead specialty projects in parallel with normal tasks and responsibilities.
• Provide Tier 3 server troubleshooting and support, including on‑call rotation and after‑hours support.
• Maintain the ability to travel occasionally as needed up to 20%.
• Maintain the ability to work from an Arcwood office 4 days per week and remotely 1 day per week.
• Takes on additional duties as assigned to support the team and organization.

• 5+ years of administration/support experience with enterprise Linux (RHEL/Rocky/Ubuntu) servers in on‑premises and virtualized environments (required) – OR –
• In lieu of a degree, 10+ years of administration/support experience with enterprise Linux (RHEL/Rocky/Ubuntu) servers in on‑premises and virtualized environments (required).
• Experience in the administration of Linux service and OS components including system, journald, package management, yum/dnf/apt, kernel and file system basics (required).
• Experience deploying, configuring, and managing virtual machines (VMware and/or KVM), with an emphasis on Linux guest performance, storage, and networking (required).
• Experience in deployment and configuration of monitoring/logging (e.g., Prometheus/, Grafana, ELK/Open search) and alerting workflows (required).

• Solid understanding of Linux identity, authentication, and access controls (SSSD, LDAP/FreeIPA integration, sudoers), plus TCP/IP fundamentals, DNS and DHCP.
• Ability to complete configuration management and standardization using tools such as Ansible or equivalent.
• Ability to write and review Bash (and basic Python) scripts for support and automation.
• Familiarity with vendor appliances and platforms supporting Linux ecosystems (backup, file shares, storage, DR and monitoring).
• Knowledge of ITIL‑based service delivery for Incident Management, Change Management, Problem Management, Capacity Management, and Configuration Management.
• Ability to identify and resolve issues independently; demonstrates accountability and sound judgement.
• Holds self and others accountable to a high standard.
• Employs Think‑Plan‑Do‑Review and critical‑thinking process for all tasks, large or small.
• Strong analytical and problem‑solving skills.
• Ability to gain alignment with different stakeholders and represent a common view; ability to build strong business partnerships.
• Excellent written and verbal communication skills to effectively communicate with internal and external stakeholders.
• Regular and predictable attendance to perform the functions and requirements of this role.

• Minimum:
  Bachelor’s degree in information technology or related discipline (required).
• Required
  
  Certifications:
  • Red Hat Certified System Administrator (RHCSA) or equivalent (LPIC-1/Linux+).
  • Red Hat Certified Engineer (RHCE) or equivalent Linux automation experience.
  • CompTIA Security+ or equivalent security fundamentals.
• Preferred
  
  Certifications:
  • CompTIA Linux+, LPIC-2, Kubernetes (CKA/CKAD), AWS Sys Ops Administrator or Azure Linux specialty.

• Travel occasionally as needed up to 20%.
• Work from an Arcwood office 4 days per week and remotely 1 day per week.

Indianapolis, Indiana